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Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6251
Experience:  B. Tech, 10+ years of experience
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I have a lenovo thinkpad T240, when I turn on it present an

Customer Question

I have a lenovo thinkpad T240, when I turn on it present an error and it say to press f8 to restart again, I did it several times, also I have the recovery disc and I running to reset it completed and it say after is done that it fail, I would like to know what should I do to resolve it. My name is***** my phone number is(###) ###-####please contact me anytime, thank you
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Please follow the steps given below:

Try to restart your computer in safe mode as given under:

How to restart the computer in the safe mode.

1 Turn off the computer. 2. As soon as you restart the computer, IMMEDIATELY start hitting F8 key immediately(You will find this key on the top-line of the keyboard). 3.Now, by using up and down arrow keys on the keyboard, please choose Safe Mode. 4. Now, hit enter twice.
5. Please login to your user account.

Please tell me its outcome.

Thank you, ***** *****

Expert:  Sandy replied 1 year ago.

May I ask you if you're able to restart your computer in safe mode or not?