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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6175
Experience:  I have been fixing computers since last 7 years
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Where is my Laptop I sent in under warranty? Service order

Customer Question

Where is my Laptop I sent in for repair under warranty? Service order BHTQ6152-01.
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Please tell me the me the make and model number of the laptop once.

Customer: replied 1 year ago.
HP K3Y84UA
Customer: replied 1 year ago.
16 June 2016 11:37
HP K3Y84UA
Customer: replied 1 year ago.
Are you there?
Expert:  Sandy replied 1 year ago.

Yes, I'm here. let me check once. Please wait a minute.

Customer: replied 1 year ago.
You do not want to know how many times I have tried to get an answer from HP. DO you know a telephone number I can call and talk to a live person?
Expert:  Sandy replied 1 year ago.

I searched online and there is no phone number listed for the support.

A. Please check case status here:

Click the link:

http://h20566.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1466146209852.1123376534.199480143

And check case status.

OR

B. Contact HP support team here:

http://support.hp.com/us-en/contact-hp

Customer: replied 1 year ago.
You are giving me the same run around I have been getting for weeks. This is no way to run a business. Have someone in your organization give me an email, a text or a telephone call as to where my property is.
Expert:  Sandy replied 1 year ago.

I'm checking it online once again. Please stay with me. Thank you.

Expert:  Sandy replied 1 year ago.

Have you checked the repair status under this link already:

https://gncpgslbpro1.houston.hp.com/Cso_Status/CsoStatus.aspx?lc=EN&cc=US

Customer: replied 1 year ago.
Have you? Because I get no where.
Expert:  Sandy replied 1 year ago.

Please start a chat session with HP rep. as given under:

Click the link:

http://www8.hp.com/us/en/contact-hp/chat.html

Choose notebook and then your model number and start a chat session with them.

Customer: replied 1 year ago.
I thought I was getting you to get the information. Now you are pawning me off on another department, I don't think so.
Customer: replied 1 year ago.
I guess you missed the part of our communications. Again:You are giving me the same run around I have been getting for weeks. This is no way to run a business. Have someone in your organization give me an email, a text or a telephone call as to where my property is.I am not going to stay up for hours chasing my property,Your 100% guarantee is not working out so far.
Expert:  Sandy replied 1 year ago.

You're working with Justanwer.com. You have also worked with us in the past. We are not associated with HP.

We are independent tech support service provider.

I searched online and I do not find their phone number. Please try to start a chat session with them and they will help you directly.

My job is to provide you honest and truthful information. I hope you understand.

Customer: replied 1 year ago.
Your company is a fraud. Cancel any trial you put me in and give yourself no stars.