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My toshiba laptop won't bootup into windows 10. After the

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startup screen appears, the screen...
my toshiba laptop won't bootup into windows 10. After the startup screen appears, the screen goes blank. Any suggestions as to how to correct this problem? Thank you in advance.
Doug
Submitted: 1 year ago.Category: Laptop
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Answered in 5 minutes by:
6/15/2016
Laptop technician: Mr.Med, laptop problems replied 1 year ago
Mr.Med
Mr.Med, laptop problems
Category: Laptop
Satisfied Customers: 1,553
Experience: Networks & Security Engineer
Verified

Hello and welcome to jutanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what is the model/brand of your computer? is it Laptop or a Desktop?

Did you upgrade to windows 10? What operating system did you have before? (windows 7, or 8?)

Did Windows 10 ever work properly?

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Customer reply replied 1 year ago
toshiba laptop Satellite L655D-S5050 Yes upgraded to Windows 10 from Windows 7. Yes the laptop has been working fine after upgrade for 2 months.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Please try to remove the power cable, then hold the power button in for one minute, then release.
connect the power cable, turn on the laptop and tell me if it now starts correctly.

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Customer reply replied 1 year ago
The same thing...won't boot up after the start up screen; the screen is blank
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Please boot into safe mode and do a System Restore of your Windows 10 os by following the steps below :

1-Boot to advanced startup options, Click/tap on Troubleshoot. : http://tinyurl.com/qhgz987

2-Click/tap on Advanced options. then Click/tap on System Restore

3-If prompted, click/tap on an administrator account.

4-click/tap on Next : http://tinyurl.com/nt2b8df

5-Choose a different restore point, and click/tap on Next.

6-You should use the restore point with a date when you still don't have this issue

Let me know the results

Thank you

Let me know the results

Thank you

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Customer reply replied 1 year ago
How do I boot into safe mode with windows 10?
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Please try one of the options listed in the link below :

http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

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Customer reply replied 1 year ago
using F8 or shift+F8 donesn't work. F2 &F12 work.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Ok good, now please restore your windows 10 and let me know if it works for you

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Customer reply replied 1 year ago
F2 & F12 doesn't get me into safe mode. It is setup utility & boot manager
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Press F8 before the Windows screen appears (Windows 8.1 can require pressing Shift+F8).

On the Windows Advanced Boot Option screen use the arrow keys to select the Safe Mode, and then press Enter.

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Laptop technician: Mr.Med, laptop problems replied 1 year ago

OR :

  1. Restart your computer . When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.

  2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Start-up Settings > Restart.

  3. After your PC restarts, you’ll see a list of options. Select 4 or F4 to start your PC in Safe Mode.

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Customer reply replied 1 year ago
Did not work
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Do you have a windows 10 installation disc?

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Laptop technician: Mr.Med, laptop problems replied 1 year ago
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Customer reply replied 1 year ago
No I don't have installation disk; I downloaded Windows 10 via internet.Going to watch tutorials now.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Ok, let me know if you still need help

Thank you

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Laptop technician: Mr.Med, laptop problems replied 1 year ago

has everything worked out please?

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Customer reply replied 1 year ago
All of these videos are good if you can boot up into windows. My problem is blackscreen. Do you have a link for my blackscreen problem?
Customer reply replied 1 year ago
Should I download windows 10 to my flash drive and boot up with it?
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Please try this: Turn off the laptop, disconnect the battery and AC adapter from it. Wait 5 minutes, then press and hold the power button for 60 seconds and release it. Proceed to connect the ac adapter (without the battery) and turn it back on. If still no display, disconnect the AC adapter, reinsert the battery, then reconnect the AC adapter and try now. Does it boot up ok now?

Additional Information : https://www.youtube.com/watch?v=UEgQxkQyJRQ

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Laptop technician: Mr.Med, laptop problems replied 1 year ago

You can also create a Bootable DVD for Windows 10 and use it to get in recovery option so you can do a system restore : https://www.microsoft.com/en-us/software-download/windows10

https://blogs.technet.microsoft.com/ptsblog/2015/08/19/how-to-create-a-bootable-usb-stick-or-a-bootable-dvd-for-windows-10/

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Customer reply replied 1 year ago
No good...still have blackscreen. I am going to create boot disk for windows 10.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Sorry! Let me know once you finish.

Thanks

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Laptop technician: Mr.Med, laptop problems replied 1 year ago

Once you create the bood disk please follow the steps below :

1. Boot from your Windows 10 installation USB created from a Windows 10 ISO file.

2. Select english and click on Next.

3.Click on Repair your computer at the bottom.

4.Select your Operating System and At the recovery options menu, click on System Restore.

5.Once the System Restore has been completed, restart the computer

Let me know if you need further assistance

Thank you

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Customer reply replied 1 year ago
I made the bootable USB flash drive & used it. What happened next was the laptop started to boot; had the windows symbol & circling dots on screen. What happened next is now I have a blue screen. Pls advise;made some progress bt not there yet.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Hi, sorry for delay in replying

Please do you still need help?

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Customer reply replied 1 year ago
I do need help. I made a bootable USB flash drive & used it to boot up. The laptop booted past the black screen to the windons symbol with the circling dots; then the screen turned blue. Pls advise.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Please restart your computer and wait for that first screen to pop up. Often, it'll say something like "Press F12 to Choose Boot Device" (Most usual keys are F1, F2, F8, F10, F12and Del) somewhere on the screen. Press that key now. (before the windows logo appear)

Once you’re in the BIOS, look for some sort of “Boot” option menu. Now Change the Boot Order using the arrow keys and make sure your usb drive is the first choice (the first one in the boot list).

save changes and restart your computer.

aditional information : http://www.howtogeek.com/129815/beginner-geek-how-to-change-the-boot-order-in-your-computers-bios/

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Customer reply replied 1 year ago
That's what I did ;3 times & the screen ultimately turns blue after it gets passed the windows symbol.
Customer reply replied 1 year ago
Do you think my hard drive is fried?
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Can you try from a bootable cd (not a flash usb) ?

let me know

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Customer reply replied 1 year ago
I will have to get cd. I will let you know what happens.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Ok, hope it works

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Customer reply replied 1 year ago
Me too!
Laptop technician: Mr.Med, laptop problems replied 1 year ago

:)

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Laptop technician: Mr.Med, laptop problems replied 1 year ago

Any results please?

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Customer reply replied 1 year ago
Merything myself. y wife brought home 700 mb cds ; I need 3gb. I have to do everything myself. Went out sailing tonite on my friends boat. We put the sails on Tuesday.... its a 33' boat.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Ok, when you create the boot disk, please follow my previous steps, it should work

Thank you

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Customer reply replied 1 year ago
I shall....I will let you know how it turns out.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Ok, thanks

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Laptop technician: Mr.Med, laptop problems replied 1 year ago

Hi,

Has everything worked out please, do you still need help?

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Customer reply replied 1 year ago
I made the bootable CD/DVD ....same result as the bootable flash drive....permanent blue screen.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

Please Shut down the computer and Unplug ALL of your USB-attached devices like printers and external hard disk drives, Turn ON the computer and see if it will go past that blue screen this time.

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Laptop technician: Mr.Med, laptop problems replied 1 year ago

If you still cannot get to the desktop, a restart the computer several times (or use the installation disc), it will enter automatic repair.

After automatic repair, on the Choose an option screen, select Troubleshoot > Advanced options > System Restore. This option takes your computer back to an earlier point in time, Choose a restore point before you experienced the error.

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Customer reply replied 1 year ago
do u understand this hard drive is fried?
Customer reply replied 1 year ago
Doing the same thing over & over again excepting different results is the definition of insanity ....and Im not there yet.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

That could mean the hard disk is faulty and needs repairing or replacing. Is your laptop still under warranty. ?

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Customer reply replied 1 year ago
No...looking for new one.
Laptop technician: Mr.Med, laptop problems replied 1 year ago

The problem is probably caused by the faulty hard drive, Please Take your laptop to Toshiba authorized service center for diagnostics, I am sorry I couldn't help you with this because it is a hardware problem!

If you have a moment kindly rate my answer by clicking on one of the stars, positive rating are appreciated. Note : only rate if you are satisfied, please do not rate an answer as poor or bad service if you are not satisfied.

Thank you

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Mr.Med
Mr.Med
Mr.Med, laptop problems
Category: Laptop
Satisfied Customers: 1,553
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Experience: Networks & Security Engineer

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