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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I am trying to turn off pop up blocker off on my Dell laptop

Customer Question

i am trying to turn off pop up blocker off on my Dell laptop
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: and cannot
JA: Tell me a bit more about what's going on so he can help you best.
Customer: i turned it off but it is still not allowing me to play a video i need to watch for a job i just was hired at
JA: Is there anything else important you think the Laptop Technician should know?
Customer: not that i can think of
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Laptop Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Laptop
Expert:  Quiksilver07070 replied 1 year ago.

Hello, and thank you for choosing


It may be the Browser Pop Up Blocker Add-On, or it could be part of the AV software causing it.


Theres a few places it might be.


What version of Windows do you have?

Customer: replied 1 year ago.
checking to see what version of windows not my laptop
Expert:  Quiksilver07070 replied 1 year ago.

while your you have any Anti-Virus software installed?

And also what Web Browser are you using?

Customer: replied 1 year ago.
fire fox and not sure of anti virus software again not my laptop my Mothers
Customer: replied 1 year ago.
turned off the pop up blockers
Customer: replied 1 year ago.
still saying need a manager ?
Customer: replied 1 year ago.
i am just going to notify work manager and see if they have a way for me to watch video but thank you
Customer: replied 1 year ago.
i am running out of time so i better just get ahold of him