Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi there and welcome
Can you tell me please which version of windows you are using please?
Can you remove the power cable please and then hold the power button for 60 seconds.
Then connect the power cable and power on the device and tell me if the keyboard is now working please
Can you power off the computer
then hold the left Shift and with it held power on the computer and keep tapping F8 until you get to a menu.
Can you get to this menu?
ok, power it off and then power it on again and keep tapping F10 until you get to the recovery manager
Tell me please if you can get to this please.
It is the internal mainboard that has faulted, this is not related to the software, this confirms it
I am really sorry about this and you are going to have to return the Sony to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
Yes, they are different modules, the keyboard is separate to the trackpad.