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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I have a new HP Envy 5540 printer but I can not get it to

Customer Question

I have a new HP Envy 5540 printer but I can not get it to work
Submitted: 1 year ago.
Category: Laptop
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you wanting to set the printer up wirelessly or is it attached via USB to your PC?

Expert:  Byron replied 1 year ago.

Can we do a screen sharing session and I can get this set up for you?

Expert:  Byron replied 1 year ago.

Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=1dfbf8f2-2d20-4620-a6b1-0d37ec42e2a1

Expert:  Byron replied 1 year ago.

Mary, please see my instructions above. Click the link at the end.

On the new page click the green I Agree button to start the download.

Run the file when prompted and Allow any changes to be made.

Expert:  Byron replied 1 year ago.

Click this link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=1dfbf8f2-2d20-4620-a6b1-0d37ec42e2a1

Click I Agree

Run the file when asked

Allow changes to be made.

Expert:  Byron replied 1 year ago.

Please accept the phone call offer and I'll contact you directly.

Expert:  Byron replied 1 year ago.

Mary, please type a response in the area below and click the Send button

and I'll be able to see it.

Expert:  Byron replied 1 year ago.

I'm ready when you are. Please type a reply and Send it to me.