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Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 19940
Experience:  Laptop expert
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James! The screen on my Acer chrome book cb5-571 c4g4 has

Customer Question

Hi James! The screen on my Acer chrome book cb5-571 c4g4 has been black for about a day now. I unplugged the charger and left it for a while, so there's no juice. I've removed the back so I'm looking at the battery--I thought maybe the battery needed to be removed and put back in, but I have no idea how to do that. Am I on the right track?
Submitted: 1 year ago.
Category: Laptop
Expert:  Josh replied 1 year ago.
Hi, Try plugging in your chromebook with the battery removed into a wall charger. Does it power and work properly while plugged in and the battery removed?
Expert:  Josh replied 1 year ago.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.