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Bios password ***** an acer aspire e1-572

Customer Question
bios password ***** an acer aspire e1-572
Submitted: 1 year ago.Category: Laptop
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Answered in 1 minute by:
5/2/2016
Laptop technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Laptop
Satisfied Customers: 7,255
Experience: Computer Hardware Support Specialist for more than 10 years
Verified
Hi Dean, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.Have you tried some online services which offer master passwords?Please try to enter a random password ***** three times in a row then tell me what you get on screen. Please let me know by replying to me here so that I can help you further.Best regards,Jess
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Customer reply replied 1 year ago
key50891938
Customer reply replied 1 year ago
are you still there
Laptop technician: Jess M., Computer Support Specialist replied 1 year ago
So are you getting this error key or code after entering a random password ***** times in a row?If yes, please try to enter 45799318 as the password ***** let me know
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Customer reply replied 1 year ago
I have tried that one
Laptop technician: Jess M., Computer Support Specialist replied 1 year ago
Are you always getting the same key? or random error key?
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Customer reply replied 1 year ago
the same key
Laptop technician: Jess M., Computer Support Specialist replied 1 year ago
Can you please take a picture of your screen prompting for the password ***** the screen after entering 3 random passwords in a row then attach them here using the paper clip icon?
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Customer reply replied 1 year ago
no
Laptop technician: Jess M., Computer Support Specialist replied 1 year ago
Can you please type ALL the text shown in the password *****? And in the resulting screen after entering the password ***** times?
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Customer reply replied 1 year ago
I'm afraid to do that
Customer reply replied 1 year ago
you didn't answer my question so I'm not going to pay. if you charge me ill contest it
Laptop technician: Jess M., Computer Support Specialist replied 1 year ago
I am very sorry but I cannot help you with this. Let me opt out so that other experts can assist you further.
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Customer reply replied 1 year ago
***@******.***
Laptop technician: Tim, Sr. Engineer replied 1 year ago
Tim
Tim, Sr. Engineer
Category: Laptop
Satisfied Customers: 891
Experience: Sr. Systems and Network Engineer
Verified
Dean, this has nothing to do with an actual password. This is a cmos battery failure. Cmos batter is dead and needs to be replaced, let me know if you want me to give you a call to explain.
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Customer reply replied 1 year ago
I don't think its the cmos batterey because it keeps the clock in perfect time, ive had no error messages and it boots up off of the hdd every time. it gives the same key code.50891938 every time I try three times. I just don't think its the clock.thank you, Dean
Laptop technician: Tim, Sr. Engineer replied 1 year ago
How do you know the time is right, its right in the bios?
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Customer reply replied 1 year ago
to chat with you would cost me $39 and how did you connect to me to get that invoice? Everthing is working great ecept I cant get in to BIOS. How would I test the battery to see if your right. its sodered to the motherboard. I need a password.
Customer reply replied 1 year ago
I'm going to unhook all power from it over nite and see if it loses time ive disabled the auto clock set from windows
Laptop technician: Tim, Sr. Engineer replied 1 year ago
i didint get any invoice, have no idea what you are talking about. I came along after everyone else opted out. If the battery is soldiered on, it will need to be replaced via solidering, which sucks. Leaving it off does you no good.....that bios battery never charges.
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Customer reply replied 1 year ago
When I leave all power disconnected, the battery is the only thing keeping the clock time. I looked it up. I left off it all night and it kept perfect time. I need a password ***** BIOS.thank you, Dean
Laptop technician: Tim, Sr. Engineer replied 1 year ago
sounds right, in these cases its usually a CMOS battery. I'm afraid I can't help with the password. BUT resetting that soldiered battery WILL reset the password ***** nothing. Might be your only method, unless ytou see jump points near the CMOS battery.
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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
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Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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