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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Rca Viking pro bought January 2015 still under warranty it

Customer Question

rca Viking pro bought January 2015 still under warranty it goes from on yo auto reboot with something in Spanish it is a 12.inch lap top
Submitted: 1 year ago.
Category: Laptop
Expert:  Martin replied 1 year ago.

Hello and welcome.

Sorry to hear you're having trouble with your tablet.

What you need to do is hard reset the device.

In order to do that, turn it off then press and hold the Power and Volume up (V+) button until you see a logo on the screen.

When you see the logo come up, hold the buttons for 2 more seconds then let go.

It should restart and show an Android logo.

When it does that, hold the V+ (Volume up) button for 5 seconds) and it will give you a bunch of settings.

Using the V- (Volume down) button, select the option that says "Wipe data factory reset" then press the Power button to choose it.

The device will restart and go back to its factory defaults.

Here's a video showing you how to do it:

https://www.youtube.com/watch?v=ttvFDFqH5r0

Please reply using the box below.

Regards,
Martin

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