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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I have an HP laptop. Whether it be Youtube, or any other

Customer Question

I have an HP laptop. Whether it be Youtube, or any other video streaming site, I cannot watch videos. No sound, and the video does not play. Just stuck on beginning frame. What can I do to fix this?
Submitted: 1 year ago.
Category: Laptop
Expert:  Md. Sadique replied 1 year ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.Would you like me to remote in your computer and work on the issue?
Customer: replied 1 year ago.
How does that work?
Expert:  Md. Sadique replied 1 year ago.
I will remotely access your computer and start troubleshooting.
Customer: replied 1 year ago.
No thank you
Expert:  Md. Sadique replied 1 year ago.
No problem, we will continue troubleshooting over this chat.Which browser do you use to watch videos?for eg: internet explorer, chrome etc.