Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello and thank you for your question, I look forward to assisting you today. Can you tell me what the entire error message reads please?
Okay thank you. Please try the following. Remove both the power supply and battery. Next, remove the HDD cover located on the bottom and will be marked HDD. Remove the drive and reseat the connector then replace the drive and try to boot again.
Click on the attachment please.
There should be just one screw holding it?
Is this a solid state hard drive?
Hold old is the computer and what size is the drive?
No problem. I doubt if it is a SSD drive then. Most likely the hard drive failed or the control board the operates the drive failed. If it is the controller, that could be repaired so your data could be recovered. If the drive crashed and failed, then recovery is grim. Do you have a backup by chance?
There is one thing I would like you to try.
Restart the computer and as It is beginning to power up, start tapping the F10 key about once per second. Let me know if a diagnostic screen opens.
Okay try again but but it should ask you to hit escape after it enters the diagnostic.
Actually, as you are hitting the F10 key, you should see the error message. Then hit the escape key.
No you don't want to be there. Restart and as the Thinkpad logo flashes on the screen, start tapping the F10 key. When you see the error message, then hit the escape key.
What little n are you seeing?
Good! That is where we want to be. Are you still in that screen?
Okay, run the first test then let me know when finished.
Now run the quick storage device test.
What else does it have?
Okay give it a try and see if it will start.
Do you by chance have a disc in the DVD drive or a flash drive plugged in?
Well I was hopeful! About the only thing left is to replace the drive and see if you can recover some of the data from the failed one.
You’re very welcome. It was a pleasure working with you!
What are you into?
Setup won't do much if the drive can't be detected.