Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello and thank you for your question, I look forward to assisting you today. Have you installed any new software or updates recently, and how old is it please?
No other indications of problems prior to this?
Okay. I can give you instructions to try to restore it but that will most likely wipe your data and take you back to a like new state.
What version of Windows are you running?
Try restarting then hold the Shift button and press the F8 key, this will sometimes boot you into the new advanced “recovery mode”, where you can choose to see advanced repair options. Let me know if you make it that far.
Just a blue screen with no error messages?
Well this could be anything from a problem with one of the RAM modules to the mother board or possibly even the hard drive failing. Do you have a backup of your important data?
Well that's a start! You can try removing the RAM one by one to see if you can boot with one module or the other. That would tell which one, if any might be bad. The only other option other than what I gave you earlier, would be to sent it to Toshiba and have them check it out.
Not a chance! It would be like knocking on the door of a vacant house... nobody home!
I can give you instructions to try to restore it, but if there is a hardware problem it probably won't do any good, not to mention deleting your data.
Still with me?
Yes provided you don't have a major hardware failure to prevent the process.
If the blue screen is by chance caused by an operating system crash, you will be back up and running but it will be like the first day out of the box. If it's a hardware failure, it won't make any difference since you most likely will be beyond recovery anyway.
Possibly, but you will most likely need to send it to them to evaluate. How old is your laptop?
Would like instructions to try to do a restore?
No problem. Let me know how you come out.
Glad to hear it. I thought possibly that might do it. It was a pleasure working with you!