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Cody
Cody, Senior Systems Administrator
Category: Laptop
Satisfied Customers: 2279
Experience:  Systems Administrator
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After updating to windows 10, i can not longer see pictures

Customer Question

after updating to windows 10, i can not longer see pictures when i insert my sd card into laptop from deer cam. i get a error message 0x800000a. please help
Submitted: 1 year ago.
Category: Laptop
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Do you have another computer you can test it on? The card may need to be formatted as it maybe corrupt.

Customer: replied 1 year ago.
no i do not. but i have tried another card in the same cam, both have always worked fine...until now. the another card gets the same message
Customer: replied 1 year ago.
message is --
Windows Live Photo Gallery
An error is preventing the photo or video from being displayed.
error code 0x8000000a
Expert:  Cody replied 1 year ago.

can you attach 1 of the pictures here

Customer: replied 1 year ago.
attach pictures of what??
or can the cards be formatted again on laptop
Expert:  Cody replied 1 year ago.

picture off the card to see if I receive same error.

Customer: replied 1 year ago.
im not able to get any further
Customer: replied 1 year ago.
can these sd cards just be reformatted to start over
Expert:  Cody replied 1 year ago.

you could if you don't want to try and retrieve anything

Customer: replied 1 year ago.
Expert:  Cody replied 1 year ago.

to format it right click the drive and choose format

Customer: replied 1 year ago.
im still having trouble - thank u though
Expert:  Cody replied 1 year ago.

you formatted it?

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.