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I am unable to get online without being plugged into my

Customer Question
modem. My wireless internet connection...
I am unable to get online without being plugged into my modem. My wireless internet connection is not working. It was not a problem getting on wireless internet until about two weeks ago when I lost my connection. How do I download a wireless driver, or is there something else that I need to do?
Submitted: 2 years ago.Category: Laptop
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Answered in 2 minutes by:
3/4/2016
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,537
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

Can you tell me please the make an model of your Laptop and the version of windows you are using please?

Thank you

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Customer reply replied 2 years ago

I have a Dell Inspiron laptop with Windows 7.

Laptop technician: Richard, Laptop Specialist replied 2 years ago

Hi there and welcome

It is a very good operating system (windows 10) but so was windows 7, if you had windows 8 I would urge you to move.

When it says there is a partition problem, it is quite a serious issue, but first I want to ask, on which of the devices did it say this (PC or Laptop)? And is there a pressing need to go to windows 10 that you have (specific program you have needs it ect)?

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Customer reply replied 2 years ago

None of the programs I use require an upgrade to Windows 10. Windows 7 has been quite reliable and functional for me.

Laptop technician: Richard, Laptop Specialist replied 2 years ago

Sorry, it is a mistake in the system, that message was not meant for you, my apologies.

Click start, type in

ncpa.cpl

Press enter

Do you see wireless network connection listed there?

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Customer reply replied 2 years ago

Yes, I see the wireless connection there.

Laptop technician: Richard, Laptop Specialist replied 2 years ago

Ok, right click it and select connect, choose your wireless network and click connect then enter your password ***** you should then have wireless

Let me know please how you go.

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Customer reply replied 2 years ago

It does not give the option to select connect when I right click, only disable, status, diagnose, bridge connections, rename, create short cut, and properties.

Laptop technician: Richard, Laptop Specialist replied 2 years ago

When you click Status, what does it say?

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Customer reply replied 2 years ago

It gives me this screen:

Laptop technician: Richard, Laptop Specialist replied 2 years ago

ok, but that's the local network connection, you need to use the wireless connection please.

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Customer reply replied 2 years ago

I am unable to connect - it asked me to verify that the adapter is on, and everything is on. My other laptop is still connected, only this one is having this problem. Troubleshooting was unable to resolve it.

Laptop technician: Richard, Laptop Specialist replied 2 years ago

sorry I am a little confused, before you said there was no connect, or you were not clicking the wireless network connection?

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Customer reply replied 2 years ago

I'm clicking the wireless network connection, but it will not connect to the network.

Laptop technician: Richard, Laptop Specialist replied 2 years ago

remove power to wifi router, wait 5 minutes.

Then connect power to wifi router, wait 5 minutes, and try to connect

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Customer reply replied 2 years ago

Same results...still can't connect. What is the next step? Is there anything else I can try?

Laptop technician: Richard, Laptop Specialist replied 2 years ago

Can you click start, type in

wireless networks

press enter

Click on your home-Bw22 network and select remove

Once done, restart the computer and tell me please if it now connects.

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Richard, Laptop Specialist
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