Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Is there anyway to get this computer up and running? says…

Customer Question
Is there anyway to...

Is there anyway to get this computer up and running?

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Says hard disc error. run hard disc test in system diagnostics. hard disc 1 (3F1). F2 system diagnostics. for more information visit hp.com\go\techcenter\startup.

Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 16 minutes by:
3/4/2016
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2,759
Experience: Laptop repair specialist
Verified

Hello my name is***** am sorry you have encountered this kind of problem. Have you ran the system diagnostics yet to test the hard drive for a malfunction yet?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
but it comes back to the same screen. it would let me perform f-1 thru f-3. did memory test (100% ok). did run in test. says boot device not found. i am typing on my new laptop while talking to you. saya hard drive does not exist.
Customer reply replied 2 years ago
would love it if you could connect to this device to fix bu dont know how you would do that since it wont boot up.
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago

Ok so it is saying boot device not found this means either the connection to the hard drive has physically came loose or the hard drive is sadly malfunctioned and would need to be replaced. Have you tried disconnecting and then reconnecting the hard drive?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
how do i disconnect and reconnect the hard drive.
Customer reply replied 2 years ago
do you mean physically take out hard drive and put it back in?
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago

To answer that what is the make and the model of this computer? I mean just disconnect the data cable and reconnect it to the hard drive.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
its an older HP 2000 with windows 7
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago

Is this a desktop computer? If it is you would need to open the side panel to get to the inside.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
laptop
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago

I see, ok on the bottom of the machine I will need an exact model number please so I don't give you the wrong instruction.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
either 584037-001 or 00196-221-076-806. those are the only #s on the bottom and on the sticker from HP.
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago

It won't me on a sticker it will be righting that says model number or model no I am going to have to take an educated guess in this case if you can't locate it. On the bottom of the machine there should be an access door or doors on the bottom of the machine you would need to open them and locate the metal square device which would be the hard drive. You would need to remove the hard drive to disconnect it since this is a laptop. If you don't feel like you can do this task you would need to have it taken in and a computer tech for example from geek squad could remove an reseat the hard drive even test it however if I am correct the hard drive would probably need to be replaced and the recovery program would needed to be ordered from hp so everything can be reinstalled onto the new hard drive.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
i have put in a hard drive before on a dell so i think i can do it. hopefully al it needs is to be reseated but i doubt it. thanks
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago

If reseating fails of course it would mean you would need a new hard drive. If you have more questions please let me know if you need further assistance I am right here just ask. If you don't have further question please leave positive feedback using the rating system it's how we are compensated for our time and information.

Ask Your Own Laptop Question
Was this answer helpful?
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2,759
2,759 Satisfied Customers
Experience: Laptop repair specialist

Charles A. Roberts is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

364 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I am trying to recognize my Wi-Fi card on my Lenovo ThinkPad
I am trying to recognize my Wi-Fi card on my Lenovo ThinkPad T440. I recently installed Windows 7 64 bit and formatted the drives and now it doesn't recognize my Wi-Fi. I am connected right now to the… read more
Sheri
Sheri
Bachelor\u0027s Degree
533 satisfied customers
It is so slow it is almost unusable. Toshiba satellite L55.
It is so slow it is almost unusable. JA: What's the brand/model and Operating System (OS) of your laptop? Customer: Toshiba satellite L55 JA: What have you tried so far with your Satellite? Have you i… read more
PC_Wizzard
PC_Wizzard
IT Technician
40 satisfied customers
Error message on start up....default boot device missing or
Error message on start up....default boot device missing or boot failed. Acer e14. Already tried changing bios settings but didn't help … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I want to change my account from an alias back to the
I want to change my account from an alias back to the orginal account please … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Can't login to my father's laptop he passed away this
Hi, can't login to my father's laptop he passed away this Jan.... … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
I can't sign in..I'm not getting my password for my laptop.
I can't sign in..I'm not getting my password ***** my laptop … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
My laptop fell off the table and afterward it was able to
My laptop fell off the table and afterward it was able to start but said to reboot. I haven't done it because I don't want to lose my files. How can I recover my files? From the hard drive? I have a n… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
314 satisfied customers
Laptop. Win 10. Need to reset my Password windows said
Laptop JA: What's the brand/model and Operating System (OS) of your laptop? Customer: Win 10 JA: What have you tried so far with your laptop? Have you installed any updates recently? Customer: No, nee… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
Can i connect Acer Aspire R13 R7-372T to AKiTiO Node Pro
can i connect Acer Aspire R13 R7-372T to AKiTiO Node Pro Thunderbolt 3 External Graphics Card Enclosure and get it to work … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm on my Dell. I have not established a password for my
I'm on my Dell. I have not established a password ***** my toshiba but system won't let me access without. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have an Acer Aspire V5-571P. Get a message saying power
I have an Acer Aspire V5-571P. Get a message saying power cord plugged in, battery not charging. Laptop will only operate when plugged in. Any suggestions? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
967 satisfied customers
System crash and can't return to original settings. I need a
system crash and can't return to original settings. I need a recovery disc. this is not for this computer … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Its my tv. Toshiba 65HT2U 5yrs old. I just got the tv from
I just got the tv from someone else. so I don't kmow … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a lap top that I have forgotten the pin number to
I have a lap top that I have forgotten the pin number to open. How can I retrive the pin number? … read more
Harry
Harry
1,703 satisfied customers
I forgot my password to get into my PC Toshiba and I don't
I forgot my password ***** get into my PC Toshiba and I don't have the discs how do I do it… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I got a 500 Internal support error message- how do I report
I got a 500 Internal support error message- how do I report it … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have a Lenovo Ideapad 110. It froze on the home screen and
I have a Lenovo Ideapad 110. It froze on the home screen and none of the buttons worked. I tried to remove the battery but I think it is internal. I pulled the power cord and after it discharged I was… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Want to download and install HP printer software for a new
want to download and install HP printer software for a new printer. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x