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My mouse keeps freezing on my laptop. Is there anything I…

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Hi my mouse keeps freezing...
Hi my mouse keeps freezing on my laptop. Is there anything I can do?
Submitted: 2 years ago.Category: Laptop
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Answered in 12 minutes by:
3/3/2016
Laptop technician: IT Miro, Computer Scientist replied 2 years ago
IT Miro
IT Miro, Computer Scientist
Category: Laptop
Satisfied Customers: 3,432
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****

Please tell me if you are using a Windows or a Mac computer. Also, when did the freezing first start to happen?

Thanks,

IT Miro

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Customer reply replied 2 years ago
windows and it happened a couple of days ago. It happened again today. I shut down and it happened right away again after I restarted
Laptop technician: IT Miro, Computer Scientist replied 2 years ago

OK. Which Windows version is that? For example:

- Windows XP

- Windows Vista

- Windows 7

- Windows 8 / 8.1

- Windows 10

Do you remember if the freezing happened right after you made some changes to your computer, such as installing or uninstalling new programs?

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Customer reply replied 2 years ago
I think it is windows 7 - but cant remember for sure. I haven't made any changes
Laptop technician: IT Miro, Computer Scientist replied 2 years ago

Since the cause of the problem is unknown, I suggest we first try restoring the Windows settings to an earlier point in time, when all worked fine.

To do that, follow these steps:

1. Click the Windows Start button and type system restore into the search box and press Enter (or click Windows Start button and point to All Programs > Accessories > System Tools > System Restore)

2. You should see System Restore window. You will be given a choice to select either Recommended restore or Choose a different restore point

3. Since Recommended restore is usually one day old, select Choose a different restore point and press Next

4. You should see a list of restore points based on a date. You can also tick a box that says Show more restore points (if available)

5. Select a date when you know everything worked fine

6. To confirm, click Next and then Finish

7. Your computer will restart and restore all system settings to the date you selected

Don't worry about your personal files because they won't be affected by this process – only Windows and program settings will.

I hope this helps! If not, let me know and I will check for further suggestions.

Regards,
IT Miro

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Customer reply replied 2 years ago
the system restore window pops up after - but i need to click next which i can't do because the cursor is frozen. Should I just keep clicking next?
Customer reply replied 2 years ago
are you still there?
Laptop technician: IT Miro, Computer Scientist replied 2 years ago

Sorry for the delay. If the mouse stopped working, you should be able to use the keyboard. Pressing Enter should do the job. If not, you may need to use the arrow keys to select the buttons, and when you see "Next" has been selected, press Enter.

If that didn't work, you can restart the computer and quickly repeat the instructions while the mouse is operational.

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Customer reply replied 2 years ago
okay i tried this. I restored it to 2/28, but after it restarted - the cursor still doesn't work
Customer reply replied 2 years ago
everything else loaded up normally
Customer reply replied 2 years ago
the system restore was completed successfully
Laptop technician: IT Miro, Computer Scientist replied 2 years ago

In that case, it may not be a Windows (software) related issue.

Is the computer in question a desktop or a laptop computer?

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Customer reply replied 2 years ago
laptop
Laptop technician: IT Miro, Computer Scientist replied 2 years ago

Are you using a USB mouse or the built-in touch-pad?

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Customer reply replied 2 years ago
built in touchpad
Laptop technician: IT Miro, Computer Scientist replied 2 years ago

In that case, it could be a problem with the touch-pad. Do you have a USB mouse you can connect to check how the mouse cursor will work?

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Customer reply replied 2 years ago
i would have to go out and get one - i don't have one
Laptop technician: IT Miro, Computer Scientist replied 2 years ago

Before you do that, let me suggest you something else. Please tell me the make and model of your laptop.

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Laptop technician: IT Miro, Computer Scientist replied 2 years ago

What you can do next is to uninstall the current touch-pad drivers and let Windows re-install them on the next restart. It could solve the problem you are experiencing. Here is what to do:

1. Restart the computer

2. Click the Windows Start button and then Control Panel. There click on Uninstall a program (or Programs and Features)

3. It will open a list containing all installed programs on your computer. Click inside the search box located in the upper right corner, and type the word touch

4. Now check if anything showed up. In case you see a program with the "touchpad" in is name listed, right-click it and select Uninstall

5. Confirm then uninstall, and when done, restart the computer

However, in case nothing showed up, you can uninstall the touch-pad drivers in the Device Manager. Here is how to do it:

1. Right-click the Computer icon and select Manage

2. Click on the Device Manager located on the left pane. There expand the Mice and other pointing devices group

3. Now look for an item containing the word "touchpad" in its name. Right-click it and select Uninstall. Check the Delete the driver software for this device check-box if it is available

4. Confirm by clicking OK and once you see it has disappeared from the list, restart your computer

5. When your computer restarts, it will automatically re-install the touch-pad drivers. After that, check if it helped solve the problem

If this didn't work, it may be a hardware problem with the touch-pad, so I suggest getting an USB mouse for your laptop.

Regards,

IT Miro

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Customer reply replied 2 years ago
I cant click on anything - the cursor is frozen
Customer reply replied 2 years ago
Samsung RC512
Laptop technician: IT Miro, Computer Scientist replied 2 years ago

The instructions I wrote apply for Samsung RC512 as well. See if the touch-pad could work once the laptop has been restarted, or when shut down and then powered on.

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Customer reply replied 2 years ago
in both those instructions you suggest clicking or right clicking on something. I can't move my mouse to click on anything. I have tried restarting the computer
Laptop technician: IT Miro, Computer Scientist replied 2 years ago

In that case, you will need to get an USB mouse so that you can follow the instructions. It seems to me that the built-in touch-pad is failing, but you can first uninstall the drivers as suggested when you get a USB mouse, and then see if that made any changes to the touch-pad.

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Customer reply replied 2 years ago
I tried with an external mouse and it did not work. I tried restarting several more times. I then tried taking the battery and putting back in. None of this worked. Then I tried taking the battery out and leaving it out with the AC adapter plugged in. This worked. What do you make of that?
Laptop technician: IT Miro, Computer Scientist replied 2 years ago

Hello!

I have to say I am surprised it worked that way. Did you uninstall the touch-pad drivers as I suggested after taking the battery out?

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Laptop technician: IT Miro, Computer Scientist replied 2 years ago

Hello again!

I am following up with you to see if you require further assistance. If you do, let me know.

Regards,

IT Miro

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