Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

My laptop is locked and I'm unable to get it unlocked. Is…

Customer Question
My laptop is locked and...
My laptop is locked and I'm unable to get it unlocked. Is there a way to bypass?
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 5 minutes by:
3/3/2016
Laptop technician: Jason Jones, Computer Technician replied 2 years ago
Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 19,498
Experience: 10+ years of both work experience and education.
Verified

Hello,

I am the person that will be helping you today.

May I ask which version of Windows you are working with?

I will be standing by, looking forward to your response.

Thank you,
Jason

Ask Your Own Laptop Question
Customer reply replied 2 years ago
Hi Jason, it's windows 8
Laptop technician: Jason Jones, Computer Technician replied 2 years ago

Thank you kindly for the update.

I have followed the procedure below to recover the Windows password ***** few hundred times with no problems. The process is quite simple: You create the cd on a working computer, put the cd in the problem computer, and follow the rest of the instructions below.

Please, follow the instructions below to reset your computer's password:
- Click the following link and save the file: http://ophcrack.sourceforge.net/download.php?type=livecd
- Burn that ISO file to a CD. You can use the application found here if you do not have a CD burner: http://cdburnerxp.se/en/home
- Place the CD in the problem computer, turn it off, turn it on, press the shortcut key responsible for the boot menu ( F12, ESC, F10 ), choose the CD-ROM, and boot.
- Choose Automatic and press Enter
- Sit back and allow the program to locate the passwords for you. It may take up to 10 minutes.

Reboot normally.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
Ok.. I don't have another computer so that's a problem
Laptop technician: Jason Jones, Computer Technician replied 2 years ago

In that case, you will need to do this on a friend's computer or purchase a pre-made OphCrack CD. I found a company that sells them pre-made. So all you have to do is put the purchased CD in the computer and boot off of it. Here is where you can buy one: http://www.ebay.com/itm/Ophcrack-Windows-Password-Recovery-3-6-0-LIVE-Bootable-CDs-2016-/191625886623?_trksid=p2141725.m3641.l6368

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 19,498
19,498 Satisfied Customers
Experience: 10+ years of both work experience and education.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I can't open my Toshiba Satellite laptop. I forgot the
I can't open my Toshiba Satellite laptop. I forgot the password. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am locked out of my Toshiba Satelite laptop and cannot
I am locked out of my Toshiba Satelite laptop and cannot remember my password. :( … read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
I haven't used my hp laptop in a while and (although this is
I haven't used my hp laptop in a while and (although this is stupid) can't find the latch to open it. Help … read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
340 satisfied customers
I have a Toshiba satellite laptop thatbis locked and for the
Hi . I have a Toshiba satellite laptop thatbis locked and for the love of me I don't recall my password ***** unlock it can you help me out PLEASE … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
I have a Toshiba laptop, the cursor has locked up and I
I have a Toshiba laptop , the cursor has locked up and I cannot get it unlocked , the hot key doesn't do it anymore , it has locked before and I always hit the f5 key to unlock it , however this time … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I have a tecra z50 with a locked bios and a corrupt file
i have a tecra z50 with a locked bios and a corrupt file system on m ssd so cant reinstall os.. … read more
Andrew James
Andrew James
No Degree (Did not complete)
11 satisfied customers
My laptop powers on then it will not unlock. When I press
My laptop powers on then it will not unlock. When I press keys there is no action. Like I have been locked out. Unable to login.… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
I have Windows 8 on my laptop upgraded to Windows 8.1 The
I have Windows 8 on my laptop upgraded to Windows 8.1 The Windows programs will not start and the PC goes into a "blue" screen. I attempted to refresh Windows and I get a message : "the drive where Wi… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
My name is ***** *****. Problem after software uodate,
Customer: My name is ***** *****. Problem after software uodate, Windows 10 Boot-up error PE-E53 (No Boot Filename). … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
i have a dell laptop that it is showing on power on sats
i have a dell laptop that it is showing on power on sats port 0 hitachi hts545032a7elock, what is this… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My kids were fooling around with my laptop and locked me out
My kids were fooling around with my laptop and locked me out of my C:\ drive. The computer asks me for an administrator's password XXXXX unlock my C:\ drive, but I cannot remember it. How do I unlock … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
I locked my mousepad by mistake and now cant unlock it. I
I locked my mousepad by mistake and now can't unlock it. I can't get on it at all. Have tried the fn plus f6 keys and that doesn't work.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
heh heh back to square one with this acer aspire one d150-1322,
heh heh back to square one with this acer aspire one d150-1322, i turn it on, and it goes past the logo screen, and it comes up, Harddisk Security, Primary, Master, TOSHIBA MK1652GSX Lock, and does no… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I own a Samsung notebook model NP N-110 purchased 3 years ago.
I own a Samsung notebook model NP N-110 purchased 3 years ago. Today when I had started the notebook I could not log into my account. I am unable to type the password XXXXX the keys are not working. W… read more
D. Marino
D. Marino
Independent Comp./Net. Security Pro
Vocational, Technical or Trade Scho
133 satisfied customers
Hi I have just purchased a "A43S" & the function key on the
Hi I have just purchased a "A43S" & the function key on the keyboard is working in reverse. It uses the blue function on the keys ( number etc) & when the func button is pressed, it uses the standard … read more
The A+ PCTech
The A+ PCTech
Ticket To Work Program
Vocational, Technical or Trade Scho
385 satisfied customers
My Husband has a HP laptop that runs XP. We just see a notice
My Husband has a HP laptop that runs XP. We just see a notice that the computer is locked and PC127923033428\O'Harra or admistrator can unlock. We have no idea what the passwork is and I'm sure he is … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Have a toshiba laptop L455-S5009. I locked my self out from
have a toshiba laptop L455-S5009. I locked my self out from the hdd password ***** don't remember it. can you help me please!… read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
I own a Lenovo X61s laptop with Windows 7. Since I have Windows
I own a Lenovo X61s laptop with Windows 7. Since I have Windows 7 loaded onto my laptop, if I leave the laptop on all night, it locks up and I cannot get it unlocked short of manually shutting if off … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x