Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello, my name is*****'m sorry to hear your laptop is giving you issues but I'll be happy to assist.Does the screen give any feedback to your touch at all?
If you touch it now does it do anything at all (i.e. move the cursor, select buttons, etc.)?
Ok, thank you. What operating system do you have installed?
Thank you. The next step is to check the device manager. You can do this by right-clicking on "Computer" and selecting Properties, then select Device Manager in the top left corner.
Once you access Device Manager, do you see any items with a yellow question mark or a red exclamation point?
Do you see any items with a yellow question mark or a red exclamation point?
They should be immediately visible if they are there.
Ok, that's good. Has there been any major changes to your computer such as changing the operating system?
Ok, thanks. So what we want to do is completely remove the touchscreen driver before installing it again. To do this, while still in Device Manager and under the "HID-Human Interface Device" category you should see a "touch screen driver" or "touch screen device". Do you see anything of that nature?
Please right-click on it and select "uninstall".
Once done, highlight the top-most selection (your computer name) and then click on the button up top titled "Scan for hardware changes".
The computer should automatically recognize the touchscreen and reinstall it for you.
Excellent. A restart will be necessary. I suggest adding this page to your favorites by pressing CTRL + D.
The chat will still be saved and will remain open.
You should also have a link in your email inbox.
Ok, great. Is the touchscreen working now?
Ok. Let's see if it will allow you to calibrate it. Have you tried that yet?
The utility should be located under the Start menu. I don't have a Toughbook in front of me so I'm no sure what it is listed under but it should be under Start and then one of the other sub-folders.
Probably under a folder titled Fujitsu or Panasonic.
Additionally, if you would prefer, we can do a remote session and I can troubleshoot it personally if chat is not your preference. We can use a different tool that is free and will not be an extra cost.
Did you have XP on this laptop at one point?
Ok. Were you able to locate the calibration utility?
As long as you're not on a 56K dial-up modem, it shouldn't be an issue. You're not on a 56K modem, are you??
Ok, good! I use a reputable remote application called Team Viewer. If you could please go to http://connect.teamviewer.com/v11 and you will be prompted to download and install a small applet. Once done, please open Team Viewer and post you ID and Password ***** this chat.
Thank you. I will connect now.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Breland seems to have opened the question other experts to answer further.
Let me know the make and model of the laptop you are having problem with touch screen.