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I have a Toshiba cb30 it seems I have a virus called" zeus"

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I have a Toshiba cb30...
I have a Toshiba cb30 it seems I have a virus called " zeus" can irid myself of this
Submitted: 2 years ago.Category: Laptop
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Answered in 4 minutes by:
3/1/2016
Laptop technician: John, Laptop Support Specialist replied 2 years ago
John
John, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 5,946
Experience: I do installing, configuring and troubleshooting of both normal and high-end laptops.
Verified

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir when you say you are locked out do you mean from accessing anything on the PC or from accessing web pages on the web browser?

Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other?

Sincerely,
John

Note: - Please reply using the box below.

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Laptop technician: John, Laptop Support Specialist replied 2 years ago

Sir checking to see whether you still need my help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

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