Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
What version of windows do you have on his laptop? Windows xp, vista, windows 7, windows 8 , or windows 10 ?
Or, is this a mac?
Also, when it asks for the password ***** ***** showing an email address? Or just a normal account name?
What we may be faced with in this situation, is performing a reset on the machine. A reset will deposit all your data/ document / pictures files into a windows.old folder, and will set the pc back to an "out of the box" state.
This is usually our last option, but it seems like that may be your only option considering the info we have exchanged so far.
Quick question. Is there any other user accounts on the computer you can log into?
Or, when you start the computer does it only show just the one user account and nothing else?
My apologies for the delay in getting back to you.. All your messages came through at once on my end.
Ive sent you an offer for phone support, this will make it easier for us to work through this issue and solve it.