Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I would like to reopen an issue that was unable to be

Customer Question
resolved due to a slow...
I would like to reopen an issue that was unable to be resolved due to a slow internet connection. Please advise.
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 7 minutes by:
2/25/2016
Laptop technician: arsufi2002, Computer Enthusiast replied 2 years ago
arsufi2002
arsufi2002, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1,725
Experience: 2+ years of experience in Laptop Troubleshooting.
Verified

Welcome to JA.

Would you please explain the issue you are having with computer?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
I am unable to receive email messages in my MS Outlook application. I am getting a send/receive error and can't seem to overcome the issue myself.
Laptop technician: arsufi2002, Computer Enthusiast replied 2 years ago

ok

Can i start a remote session with you

Ask Your Own Laptop Question
Customer reply replied 2 years ago
please.
Laptop technician: arsufi2002, Computer Enthusiast replied 2 years ago

ok please wait

Ask Your Own Laptop Question
Laptop technician: arsufi2002, Computer Enthusiast replied 2 years ago

f you are ready please download and install tool from below link

http://www.justanswer.com/remotedesktop/join.aspx?Session=49d0589b-7197-4435-867c-3585167a4326

Procedure:

1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Ask Your Own Laptop Question
Laptop technician: arsufi2002, Computer Enthusiast replied 2 years ago

Sorry..

I was not able to solve sync issue in outlook

I am opting out to other experts to see if they can help you on this

Thanks

Ask Your Own Laptop Question
Laptop technician: michelleclive, Computer Support Specialist replied 2 years ago
michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 5,933
Experience: Notebook and Handhelp support expertise
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

let me know when you are ready i will share a remote link to fix the problem for you.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
What happens next? I don't understand how a secure session can't be started - yet, an online conversation is still possible?
Customer reply replied 2 years ago
I am dissatisfied with this service. This is the third time I have attempted to resolve this issue through JustAnswer.com. I have been charged for services that have not been fulfilled. Not happy here.
Laptop technician: michelleclive, Computer Support Specialist replied 2 years ago

Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.

i am getting this message when i am trying to accept your remote request.

Ask Your Own Laptop Question
Laptop technician: michelleclive, Computer Support Specialist replied 2 years ago

www.teamviewer.com and install teamviewer and let me know the "your id: and the password ***** will be able to connect.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
Payment went through Pay Pal - I don't understand what the issue is and I'm not clear on why I have to download manually - Nothing about this service takes place the same way twice - I want to speak to a customer service agent by phone - what's the telephone number I should call?
Laptop technician: michelleclive, Computer Support Specialist replied 2 years ago

you can check with billing later on however you can install www.teamviewer.com and let me know the id and password ***** that i can fix your email problem.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
id 393 838 672
pw 7526Try these
Laptop technician: michelleclive, Computer Support Specialist replied 2 years ago

allow the connection as trustworthy

Ask Your Own Laptop Question
Laptop technician: michelleclive, Computer Support Specialist replied 2 years ago

AANYA-PC (12:38 PM):
Hi
i am connected now
ANDREW-PC (12:39 PM):
ok
AANYA-PC (12:39 PM):
couldyou please open the email
ANDREW-PC (12:40 PM):
Please review notepad information from last connection with justanswer.com agent please
AANYA-PC (12:40 PM):
absolutely i will
AANYA-PC (12:43 PM):
basicall nothing has been done
i will take the mouse control now let me see whats going on
ANDREW-PC (12:43 PM):
ok
AANYA-PC (12:43 PM):
thanks
AANYA-PC (12:46 PM):
enter your email and password ***** the webmail
AANYA-PC (12:48 PM):
leave the mouse now
AANYA-PC (12:52 PM):
enter your user id and password
ANDREW-PC (1:02 PM):
for what it's worth - the test message transmits to my iphone and ipad
AANYA-PC (1:03 PM):
yes i am testing teh error code..something is blocing it from recieving emails
ANDREW-PC (1:04 PM):
If I purchase the newest version of Outlook compatible with Windows 10 - do you think it will solve the issue. I'm not married to this version of Outlook
Otherwise I'll just use the .att.net host email tool and be done with it.
AANYA-PC (1:05 PM):
i will let you know..give me 5-10 mins max please..just checking all the settings real quick for you
ANDREW-PC (1:06 PM):
okay - I'm not trying to be difficult - I've been onlne with JustAnswer.com for over 4 hours and have to go to work in a few hours - I need to wrap this up and call it a night - I'll give you 15 more minuts.
AANYA-PC (1:06 PM):
thanks
AANYA-PC (1:17 PM):
thanks for your patience on this
i have checked the settings of the outlook program but they seem to be fine
ANDREW-PC (1:18 PM):
ok
AANYA-PC (1:19 PM):
it has to be either antivirus or a registry key that would need to be modified. unfortunately this will take bit longer..i understand that it has been a long session for you today with teh previous expert
if you could let me know a suitable time tomorrow we can resume and get thsi sorted for you
ANDREW-PC (1:20 PM):
I may be able to connect again - but it will be after 10 pm Mountain time
tomorrw - I have a long day at the office tomorrow
AANYA-PC (1:20 PM):
that will be absolutely fine with me...
ANDREW-PC (1:20 PM):
How do we connect tomorrow/
AANYA-PC (1:21 PM):
i believe you are bale to check your emails on your phone
ANDREW-PC (1:21 PM):
Correct
AANYA-PC (1:21 PM):
so you would have recieved an email from just answer as well
ANDREW-PC (1:21 PM):
ye
yes
AANYA-PC (1:22 PM):
tomorrow when you wish to resume, just open the just answer email..click on view reply..the just answer chat page will open...type in a message to me that you are online and ready and i will share a new remote link with you
ANDREW-PC (1:23 PM):
okay - thank you Michele. I will do that. Have a good day.
AANYA-PC (1:23 PM):
and one more thing..dont worry...we will get this sorted for you
thanks once again for your patinece and understanding
ANDREW-PC (1:23 PM):
thank you - I genuinely appreciate your help.
AANYA-PC (1:23 PM):
i will exit the session now..bye and Good Night
ANDREW-PC (1:24 PM):
bye :)

Ask Your Own Laptop Question
Laptop technician: michelleclive, Computer Support Specialist replied 2 years ago

error 0x80004005

Ask Your Own Laptop Question
Laptop technician: michelleclive, Computer Support Specialist replied 2 years ago

Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.

Ask Your Own Laptop Question
Was this answer helpful?
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 372
372 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

372 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Its my tv. Toshiba 65HT2U 5yrs old. I just got the tv from
I just got the tv from someone else. so I don't kmow … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I forgot my password to get into my PC Toshiba and I don't
I forgot my password ***** get into my PC Toshiba and I don't have the discs how do I do it… read more
John
John
System/Network administrator
High School or GED
2,072 satisfied customers
I got a 500 Internal support error message- how do I report
I got a 500 Internal support error message- how do I report it … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have a Lenovo Ideapad 110. It froze on the home screen and
I have a Lenovo Ideapad 110. It froze on the home screen and none of the buttons worked. I tried to remove the battery but I think it is internal. I pulled the power cord and after it discharged I was… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Want to download and install HP printer software for a new
want to download and install HP printer software for a new printer. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I cannot get a disk to start in acer axc 704 uw61. Abut i
i cannot get a disk to start in acer axc 704 uw61 JA: How long have you had your UW61? Customer: abut i yr JA: What have you tried so far with your Acer product? Customer: just about every thing i can… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Basically I would like to know the pros and cons for both
Basically I would like to know the pros and cons for both Intel core processors and AMD. I'm sure there is no one perfect system, but knowing what's best for my needs would help, as I look at a new la… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Power outage yesterday. Now latptop enters Aptio Setup
Power outage yesterday. Now latptop enters Aptio Setup Utility and I can't get to Windows. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
It's a computer problem. Hp pavilion not sure of the model
it's supposed to be 10 but that's the problem. It said I had an update so I ran it and now it won't let me do anything. It wants me to set it up again. And of course, this is our busiest season of the year. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am having video problems, everything is out of proportion.
i am having video problems, everything is blown out of proportion … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My surface pro is on recovery but don't remember my password
my surface pro is on recovery but don't remember my password ***** Microsoft … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Two keys on my keyboard are stuck. It is a Toshiba laptop.
Two keys on my keyboard are stuck JA: What's the brand/model and Operating System (OS) of your laptop? Customer: It is a Toshiba laptop JA: What have you tried so far with your Toshiba? Have you insta… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My laptop “Envy” offered me the option of swiping my finger
My laptop “Envy” offered me the option of swiping my finger instead of a password. Now neither works and I am locked out … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My hp laptop stalled during a windows update yesterday and
My hp laptop stalled during a windows update yesterday and now will not start … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
DEL AND bACKSPACE NOT WORKING. Window 10 Satellite odel
window 10 Satellite odel p55-a5312 part no. ppspmju-oiuo2j … read more
Sheri
Sheri
Bachelor\u0027s Degree
527 satisfied customers
A new question I have WiFi in my apt I have a laptop and a
Hi a new question I have WiFi in my apt I have a laptop and a tablet they go on but they are not connected to WiFi I'm not sure why… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
It shut down unexpectedly. When I turn it on the power light
It shut down unexpectedly. When I turn it on the white power light blinks 5 times. … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
Am getting the following network error message on my Surface
Am getting the following network error message on my Surface Pro 4...... Windows could not automatically detect this network's proxy settings … read more
murpmi00
murpmi00
BS of Science
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x