Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I have a Toshiba Satellite laptop C55-B5300 that has

Customer Question
suddenly stopped working. Now...
I have a Toshiba Satellite laptop C55-B5300 that has suddenly stopped working. Now when I turn it on an initial screen appears with TOSHIBA on it, then that disappears leaving a faintly lit screen and nothing else happens. It is fully charged. Is there anything I can do to fix this?
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 6 minutes by:
2/24/2016
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago
ChrisC
ChrisC, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2,542
Experience: 15 years as a professional computer technician.
Verified

Hi Mario, Chris here and welcome to JustAnswer.

When the Toshiba logo disappears, are you able to see any kind of writing or error message?

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I need a new screen. Satellite c55-b5382 windows 10.
xf058844p I got a broken screen cant see anything on screen … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My password bar has disappeared and I can't sign. Toshiba
My password ***** has disappeared and I can't sign … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
After several years of use, my computer suddenly requires a
After several years of use, my computer suddenly requires a password ***** turn it on. I have tried everI one I can think of and nothing works. Can you help me? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My husband's computer satellite laptop will not turn on.
My husband's computer satellite laptop will not turn on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I like to update my software for my labtop, window 10,
Hi, I like to update my software for my labtop JA: What kind of computer do you have? Do you know what Operating System (OS) you're running? Customer: window 10 JA: Have you installed any updates rece… read more
Cody
Cody
Computer Science
2,435 satisfied customers
It will not load. The only thing that it shows is the
it will not load. The only thing that it shows is the initial Toshiba screen. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I have a Toshiba workforce laptop, I want to download on a
I have a Toshiba workforce laptop, I want to download on a different computer to a disc that will completely reset my Toshiba to factory settings by inserting the disc. MY Toshiba wont boot up it cons… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I lost my recovery disc, Toshiba windows 8, I can't get it
I lost my recovery disc JA: What kind of computer do you have? Do you know what Operating System (OS) you're running? Customer: Toshiba windows 8 JA: Have you installed any updates recently? What trou… read more
Moses C
Moses C
Bsc
813 satisfied customers
The dvd player does not acknowledge discs, Toshiba Satellite
the dvd player does not acknowledge discs JA: What's the brand/model/Operating System (OS) of your laptop? Customer: Toshiba Satellite C55-B5300 JA: When did you purchase your Toshiba? What troublesho… read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
My iother laptop is having a major problem. After I turn it
Hello. My iother laptop is having a major problem. After I turn it on, it goes up to the Toshiba screen, then to the blue screen :Bad Pool Header. And keeps cycling. I tried the 0 attempt and it did n… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Toshiba c55-b5299....need to reset bios password...(wife
toshiba c55-b5299....need to reset bios password...(wife dementia...doesn't remember) … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
204 satisfied customers
I have a Toshiba Satellite B5362. The entry port for the
Hi, I have a Toshiba Satellite B5362. The entry port for the power cord has been damaged, so I cannot power it up or recharge it. I tried a new cord, but it will not fit in the port. any help would be… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I seem to have lost my curser (toshiba laptop with windows
I seem to have lost my curser (toshiba laptop with windows 8) - how do I get it back. It is there until I sign in and then it's gone.… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
321 satisfied customers
My Toshiba Satellite C55-A won't start up. I know the screen
My Toshiba Satellite C55-A won't start up. I know the screen works because I get the Toshiba emblem for a second before it shuts down. This happen once before and a computer tech took out the battery,… read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
340 satisfied customers
My toshiba Satellite L55-A5284 just stopped working! Will
My toshiba Satellite L55-A5284 just stopped working! Will not "boot" - no picture on screen - 15 months old - had been working well.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My mom has a Toshiba Satellite C55 laptop. Earlier this week
My mom has a Toshiba Satellite C55 laptop. Earlier this week she turned on her computer and now the screen just keeps flashing. it shows the desktop then a pinkish background.… read more
James K.
James K.
Consultant
312 satisfied customers
Hi, How do I turn on the wireless on my Toshiba Satellite P750,
Hi, How do I turn on the wireless on my Toshiba Satellite P750, the button FN/F8 does not seem to work… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My satellite laptop M305D-4831 only shows black screen when
My satellite laptop M305D-4831 only shows black screen when I turn it on even with a new fully charged battery. There are sounds of rebooting and only some portions of the lights that supposed to appe… read more
A. Stevens
A. Stevens
66 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x