Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Shefin, Order ID 16035106-257. The problem was apparently…

Customer Question
Shefin, this is Scott Willis...
Shefin, this is Scott Willis, Order ID 16035106-257. The problem was apparently not fixed. My laptop is losing connection with the Netgear wi-fi, even though it insists that I'm connected. Please resolve.Thank you,Scott
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 5 minutes by:
2/17/2016
Laptop technician: Harold Hanna, Engineer replied 2 years ago
Harold Hanna
Harold Hanna, Engineer
Category: Laptop
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello Scott how are you this evening?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
I'm fine. I just turned on my laptop to review my checking account online and when I tried to go into the website, all I saw was the spinning wheel. It just kept searching but not connecting. It seems that I keep getting kicked off the internet for some reason so I have to disconnect from the wi-fi server and then reconnect to it, then I can get into the websites again for awhile. It's still appears to be a problem.
Laptop technician: Harold Hanna, Engineer replied 2 years ago

Does it seem to be a single website? When it seems to be disconnecting, have you tried to go to another website and see if it's working there? And how long has this been a problem?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
I have tried other websites, but it's the same problem. Shefin re-installed the driver for the wi-fi sever and it worked well for the rest of that afternoon, so I was hoping the problem was fixed. I don't mind you going on my computer to look at the situation, but I'm not paying another $26.
Laptop technician: Harold Hanna, Engineer replied 2 years ago

OK I understand I can lower the price of it. Now, before we do that, how long ago did Shefin assist you? I want to keep your costs as low as possible so if it was recent you may be able to reach out to him again. I will ask that before I send the remote proposal to try to give you the best value for the money you've spent.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
It was on February 13. Saturday. I told him I would contact him if the problem persisted.
Laptop technician: Harold Hanna, Engineer replied 2 years ago

OK I can help you but want to do whatever is best for you since you are the one spending money for assistance. If it is the same exact problem he may assist you at no additional fee if you attempt to contact him again. If you'd rather I just try to fix it, I can send you a remote desktop proposal for 15 dollars to save you some. Either way, you can try to speak with him, and if he doesn't respond fast enough, open this discussion back up and I can help you. I want to ensure the best value for your money as that is our guarantee, even if I'm not the one paid to fix it.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
When is Shefin available?
Laptop technician: Harold Hanna, Engineer replied 2 years ago

I really have no idea. The best way to contact him would be to go to your email where you were working with him, and send him another message. I will send you a proposal at a cheaper price than what was mentioned above. If he does not respond soon enough you can write me back and I'll be happy to help!

Ask Your Own Laptop Question
Customer reply replied 2 years ago
ok
Laptop technician: Harold Hanna, Engineer replied 2 years ago

Have you had any luck reaching Shefin? If not I will be happy to assist you.

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I have a Toshiba Satellite E45DW-C, last night I restarted &
I have a Toshiba Satellite E45DW-C, last night I restarted & cleaned all my programs now I cannot get on the internet even though even though I turn on the Wi-Fi after a little while it turns right ba… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I am having trouble with my older Toshiba Satellite P15-S420
I am having trouble with my older Toshiba Satellite P15-S420 running Windows XP. I can not connect it to my newly installed Xfinity WiFi network. Comcast has been no help at all. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I just got a company laptop and I've never used a laptop
I just got a company laptop and I've never used a laptop before. After I enter my password, it says "connection error". Does that have something to do with Wi-Fi?… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Cannot connect to my Wi-Fi.I use netgear02.I keep getting a
cannot connect to my Wi-Fi.I use netgear02.I keep getting a Wi-Fi doesn't have a valid IP configuration.my model is a c55-c5241,received two days ago.what does this message mean?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Yesterday my Toshiba satellite E55 laptop WIFI stop working,
yesterday my Toshiba satellite E55 laptop WIFI stop working, Ethernet cable hookup directly to the modem works find. I don't see a physical off/on switch… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My Win XP laptop insists on using an old password even
My Win XP laptop insists on using an old password ***** though I have deleted the password ***** entered the new one. How do I eliminate the old password *****?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
204 satisfied customers
I got a Samsung tab and was trying to get it on wifi and not
I got a Samsung tab and was trying to get it on wifi and not sure what my password ***** ***** have a netgear wireless that goes to my laptop but I can not get it to work… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
I have a new Acer aspire 13 and the Intel dual band wireless
I have a new Acer aspire 13 and the Intel dual band wireless AC 7265 drops out about every 10 m I have a new Acer aspire 13 and the Intel dual band wireless AC 7265 drops out about every 10 min. Is th… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
the directions to hotspot say to confirm the wireless switch is on. Says to
the directions for connecting to hotspot say to confirm the wireless switch is on. Says to. Press Fn and F2. What Fn. I do not see that or an icon like a cell tower on the F12 key on my HP laptop… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Hello! My Toshiba Satellite A135-S4437 gave me a warning box
Hello! My Toshiba Satellite A135-S4437 gave me a warning box that I needed a new driver after that I could never get online again. How can I download w/o being able to be online? I am using my Dell la… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My Toshiba laptop (Satellite L75D-A7280) has frequent WI FI
My Toshiba laptop (Satellite L75D-A7280) has frequent WI FI connectivity issues. I suddenly lose internet connection and this happens constantly!. My wife has a GATEWAY laptop and never has these issu… read more
Cris
Cris
62 satisfied customers
just recently started having problems with my old toshiba laptop,
just recently started having problems with my old toshiba laptop, when i press the power on button, it goes to the first screen where it flashes the toshiba logo, then it goes to another screen where … read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
340 satisfied customers
How do I delete the existing wi fi connection on my toshiba
How do I delete the existing wi fi connection on my toshiba laptop. I'm running windows 8. I can't connect… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
374 satisfied customers
hi my mac pro wifi is getting really slow when i play youtube
hi my mac pro wifi is getting really slow when i play youtube video, or any other videos on web, but when i connect to the internet through wirly attachment the connection speed is really fast. any id… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
i just uninstalled windows 7 & re-installed again. I now cant
i just uninstalled windows 7 & re-installed again. I now can't get a wi fi connection on my Satellite Pro L500 and my F8 wi fi button now does not work… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My laptop cannot connect to wireless. The wi fi switch seems
My laptop cannot connect to wireless. The wi fi switch seems to be off even though it says it,s on.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I got a new Aurora 7 tablet, but have no instructions on hor
I got a new Aurora 7' tablet, but have no instructions on hor to get on the internet. None of the connection cords fit my LapTop HP Pavillion g series 1year old. What can I do to download some books a… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have a acondata external HD (model HD500UFAPE5-72/June 07)
I have a acondata external HD (model HD500UFAPE5-72/June 07) and I am trying to get it hooked up to my new laptop. Can you assist / forward the necessary program to load? AS it standds nothing is work… read more
Josh Willis
Josh Willis
Systems Administrator
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x