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Downloaded windows 10 to HP envy dv6 that was window 8, now…

Customer Question
downloaded windows 10 to HP...
downloaded windows 10 to HP envy dv6 that was window 8, now cursor is a blue circle, the screen blinks and the start button does not work. I got task manager up but it also blinks
Can this be fixed or restored to windows 8?
Submitted: 2 years ago.Category: Laptop
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Answered in 1 minute by:
2/15/2016
Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago
Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 40,489
Experience: Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Is the Internet currently working on your computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 2 years ago
No I cannot get yo Internet. Nothing works
Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago

I'm sorry. I will help you. When did you upgrade to Windows 10?

- Can you press at the same time the two keys Windows and R on the keyboard, then type iexplore then click OK, then the Internet Explorer program should open. Then does internet work in the Internet Explorer program?

Please reply at the box below. Thank you.

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Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago

Does anything happens when you press at the same time the two keys Windows and R on the keyboard? Does it show the Run... window? Please reply at the box below. Thank you.

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Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.

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