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My comp is is jumping from pop ups and programs. It wont go…

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My comp is is jumping...
My comp is is jumping from pop ups and programs. It wont go into full screen for vidios .
Submitted: 2 years ago.Category: Laptop
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Answered in 3 minutes by:
2/14/2016
Laptop technician: Sandy, Computer Enthusiast replied 2 years ago
Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,956
Experience: B. Tech, 10+ years of experience
Verified

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

Some hidden malware/spyware/adware could be causing this issue:
I suggest you to scan your computer using free version of Super anti-spyware software. This will remove all of the malwares, spywares and viruses from the computer.
Note: If you already have installed Anti-virus programs like Norton, mcafee, CA, kaspersky on the computer, still I suggest you to download and install Super anti-spyware as the Anti-virus program does not remove Malwares/adwares/spywares effectively.
You can download the free version using the link given below:
http://www.superantispyware.com/

Please run quick scan to complete the scan in 10-15 minutes.

If you have any other query regarding this issue, please do not hesitate to let me know.

Please take a second to rate my service by clicking stars at the top of the screen then submit. Bonus/tip is highly appreciated. Thank you, ***** *****

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Laptop technician: Sandy, Computer Enthusiast replied 2 years ago

May I connect with you remotely to check/fix the issue directly?
Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

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Sandy
Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,956
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Experience: B. Tech, 10+ years of experience

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