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My gateway laptop screen is broken. So I am using hp monitor…

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My gateway laptop screen is...
My gateway laptop screen is broken. So I am using hp monitor for screen display. It works with tosh a laptop but not gateway
Submitted: 2 years ago.Category: Laptop
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Answered in 9 minutes by:
2/13/2016
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Laptop
Satisfied Customers: 6,051
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
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By 'broken" do you mean the screen is physically damaged or you cannot see anything on the screen ?

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Customer reply replied 2 years ago
Broken AND can't see. Anything .
My son now said it wS displaying and the. He retired it becuz it was too slow now it show up on monitor
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago

OK, so you are getting the display on the monitor ?

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Customer reply replied 2 years ago
We tried laptop f4 and F5.
We couldn't find FN key
Customer reply replied 2 years ago
No. Not after restore
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago

Can you tell me the model no. of the Gateway laptop ?

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Customer reply replied 2 years ago
No . Already paid 36
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago

Sorry, I do not understand. I asked you for the model no. of the laptop and not for the amount, which you have paid .

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Customer reply replied 2 years ago
Ok some box display and asks for connecting for another 25 $.
Sounds like a ha k. I will get model
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago

No, there is no need to pay any further if you do not want to pay. It seems it is asking for the deposite for the additional service.

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Customer reply replied 2 years ago
Q5wtc model
Very small print
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago

Thanks for the model no. of the keyboard of the laptop. There is FN key on the keyboard, look at the left side of the space bar just beside the windows logo key and most probably, you have to press the FN+F4 or F5 key to get the display on the monitor, please try and let me know.

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Customer reply replied 2 years ago
Can I do this now . Or do I have to reboot
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago

No, you can do it now. But, you have to do it everytime you power on the laptop.

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Customer reply replied 2 years ago
Neither work f4 or f5
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago

Did you hold down the FN key while pressing the F4 or F5 key ?

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Customer reply replied 2 years ago
Held it down for a few seconds.
Would any RESTORE process change this display problem
Customer reply replied 2 years ago
He restored to factory settings
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago

If the screen is not physically broken then and you can see the gateway logo, as soon as you power on the laptop then, restore process can solve the problem.

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Customer reply replied 2 years ago
I can't see screen at all . Is there a key combination to restore
Customer reply replied 2 years ago
FYI... The display on monitor worked on my toshiba laptop
Which is why I asked abt restore.
Customer reply replied 2 years ago
Restore on the gateway
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago

You said that, you are getting the display on the external monitor and now you cannot see anything after the restore and now once more you wanted to know, how to restore, I am getting little bit confused at this point, if you are able to restore then, why do you want to restore once again ?

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Customer reply replied 2 years ago
Let me be clear.
We first used the gateway externally attached to the hp monitor
It worked UNTIL he decided to restore the gateway to FA TORY settings becuz it wals runNing so slow.
After restore of gateway, it would no longer display on external monitor. And so I can't see laptop screen or can I see on external HP monitor.
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 2 years ago

Are you able to see anything on the laptop monitor before the restore process ?

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