Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the model number of your computer?
May I know the operating system you are using? Is it Windows 7?
S H E F I N
Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).Normally power on the notebook.If the unit does not power on, remove the ac adapter and insert the battery into the system.Plug the ac adapter back into the system, the battery charging indicator light will light up.
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If it is a desktop, remove all external devices, CDs, all cables including power, monitor, keyboard and mouse from the CPU. Then press and hold the power button for 30 seconds. After doing the same, reinsert power, monitor and keyboard cables, and turn on the computer.
Can you remove the Keyboard from the computer and insert it to a different USB port?
Do you have another keyboard to try with?
How old the computer is? Is it under warranty?
Can you open the cover, remove and reinsert the RAM sticks?
Can you send me the other side of the Tower too? With the model number?
Follow the instructions in the link below. Instead of upgrading the RAM, remove it and replace it after two minutes.
Try both hard drive and RAM.
Have you tried turning On without connecting the hard drive. Check if you get the same message without the hard drive.
That means the computer is working fine without the hard drive. Try connecting the hard drive and check if you are getting the same response.
Are you getting the same Asus logo with the hard drive in?
It seems that the computer is unable to detect the hard drive and unable to boot. The issue may happen because of a bad Hard drive or RAM. I would suggest you contact a nearby repair shop and check the issue. Most probably, it will be the hard drive.
I apologize for the inconvenience caused to you.
Please contact our customer support to get a refund. I apologize for the inconvenience caused to you.
Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.