Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, my name is ***** ***** welcome to JustAnswer!
I'm sorry to hear you're having this issue. I know computer problems can be frustrating.
When you say the drive is not working, is it just not detecting the disc at all when you put something in there? And are you sure it was working properly before the Win 10 upgrade?
Hmm, okay I see. So basically you put the disc in and nothing happens, is that correct?
Okay, well that could be a few things.
Would you be okay with me remotely connecting to your computer to take a look at some things? That may make this process a little faster for you.
Okay sure, let me know when you're available and we can try to synch up.
The CD/DVD is just basic hardware, not much different from a keyboard or mouse. They require no external drivers beyond what Windows already has. I did a bit of research on this for you and it looks like a lot of people have had this problem. Many have reported success getting things to work again after a registry fix.
If you're available, let me know and I can get connected and we can try a few things.
Ha ha, I was wondering what happened to you! I figured you had found a fix already.
Let me know if you're around and I can try to get connected.
Okay, looks like we've finally synced up.
Let's try to get connected.
Just click on the following link. It's going to ask you to run a program. Go ahead and do that.
Okay, says Still Waiting for Guest on my side. Did you get that program run?
I posted it a couple of minutes ago. Do you not see it?
Here it is again:
It looks like our connection became unstable and I lost control of the machine.
Okay, sounds good.