Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Mac book Pro Trying to watch video. it comes up black/

Customer Question
Mac book Pro Trying...
Mac book Pro Trying to watch video. it comes up black/ blocked pug-in
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 4 minutes by:
2/3/2016
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 2 years ago
Kamil Anwar
Kamil Anwar, Laptop Specialist Technician
Category: Laptop
Satisfied Customers: 7,057
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Thank you for your question. I will do my best to assist you.

Have you tried upgrading Flash?

Optional Remote Connect Service - Quick Resolution

Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $34 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote". If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".

Thanks

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I have a new Surface Book 2. It's my second. I returned the
I have a new Surface Book 2. It's my second. I returned the first because I barely got 5 hours battery life by simply using Word and Edge and pdf viewer. The second machine gets about 5 hours. I don't… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My laptop keyboard stopped working. I believe my my kids
My laptop keyboard stopped working. I believe my my kids pulled up keys and somehow unhooked the ribbon. Do you have video on how to fix this?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a toshiba satellite pro CL40-C SERIES laptop the
Second opinion] Hello I have a toshiba satellite pro CL40-C SERIES laptop the other day I went into recovery to clean up my dics well I accidently hit shut down but I guess it was shut down permately … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,064 satisfied customers
I was working on laptop with battery. It gave me a 12 minute
I was working on laptop with battery. It gave me a 12 minute warning. I plugged it in and it wouldn't start. I'm running quick test. It's about 50 percent done. I don't know what I'm doing at all. Now… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My photos will not connect to email to send photos. Had
My photos will not connect to email to send photos. Had several people help and they all say it is a malfunction .. not my inability!! HELP I HAVE A MAC BOOK PRO (Early 2011) OS X El Capitan Version 1… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I need to buy my 14-year-daughter a new laptop because the
I need to buy my 14-year-daughter a new laptop because the hard drive on the one that she has had for the last 4 years is failing and the motherboard is going, too. Our quote by Apple to fix it is ove… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
My new Acer Chromebook automatically went from a screeen
my new Acer Chromebook automatically went from a white screeen background to green. Can I fix it or must I return it? TX, Phil… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
I powered down my brand new iPhone 6. When peered back up it
I powered down my brand new iPhone 6. When peered back up it no longer recognizes my finger print and I can't remember my passcode. What do I do?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have a Toshiba Satellite L355-S7835 laptop and when i power
I have a Toshiba Satellite L355-S7835 laptop and when i power up the computer it wont respond to the F2 or F12 command it goes to a black screen with a blue box asking me to put in my current password… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Is there a program which works on windows 8 that saves flash
Is there a program which works on windows 8 that saves flash from any website? Without adware of course.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I got a hp 4545s probook wondering can they be used for personal
I got a hp 4545s probook wondering can they be used for personal use or r they more for business and what's difference between probook a and regular notebooks… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I have recently purchased a sony vaio SVE11135CXW and have
I have recently purchased a sony vaio SVE11135CXW and have been getting used to the windows 8 , Yesterday I got a message from sony that it has incurred a problem and needs to close and restart and wh… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I am sooooo frustrated because I cannot watch ANY video on
I am sooooo frustrated because I cannot watch ANY video on my old Macbook Pro - it stutters and stops and pauses and it is maddening!!!!! Please help!… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
Hans, can you tell me how to re-attach a laptop keyboard button?
Hans, can you tell me how to re-attach a laptop keyboard button? My "alt" key pad has come off.… read more
Hans Uebelhoer
Hans Uebelhoer
Computer Support Specialist
Associate Degree
188 satisfied customers
Hi - I have a Toshiba Laptop and a Toshiba Stor-e Media Player.
Hi - I have a Toshiba Laptop and a Toshiba Stor-e Media Player. I can connect the computer to the Stor.e and play the Stor.e files on the computer. But I cannot access the Computer network from the St… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a 2-month old Toshiba Satellite P875-S7200. Since last
I have a 2-month old Toshiba Satellite P875-S7200. Since last night, every time I try to boot up instead of the normal bootup screen, I get a black screen with white letters identifying Intel UNDI, PX… read more
A. Stevens
A. Stevens
66 satisfied customers
I have a satellite A135 S4527> Yesterday, the screen went black
I have a satellite A135 S4527> Yesterday, the screen went black while I was updating my blackberry. You can see a very faint image. I have tried- battery in turn off/on steps, blacl again about 5 m… read more
Jeremy
Jeremy
1,344 satisfied customers
Hi I am looking to buy a new laptop asap abt 13inch I was thinking
Hi I am looking to buy a new laptop asap abt 13inch I was thinking abt the macBookPro or Samsung or...not sure. I need it mostly for downloading music and videos and I also need it to be compatible wi… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x