Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

My laptop has been shut down by a outside hacker,can you…

Customer Question
My laptop has been shut...
My laptop has been shut down by a outside hacker,can you help?
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 5 minutes by:
2/3/2016
Laptop technician: Jess M., Computer Support Specialist replied 2 years ago
Jess M.
Jess M., Computer Support Specialist
Category: Laptop
Satisfied Customers: 8,138
Experience: Computer Hardware Support Specialist for more than 10 years
Verified

Hi Mike, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you still able to turn on your laptop and boot to Windows? Is it still able to connect to the internet?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

8,138 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
My Asus keeps shutting down. Let me find that info. It has
It has been going on about a month now Have tried to use AVG fix did not work … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I am having a problem with my laptop where a lot of things
Hello, I am having a problem with my laptop where a lot of things important things just won't load. The WiFi, Volume, Internet Explorer, and that thing that looks like a window. Without these I can't … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I have been locked out of my Asia laptop. It will not except
I have been locked out of my Asia laptop. It will not except my password,or pin. CN you help … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have McAfee anti virus, had them check for problems, they
I have McAfee anti virus, had them check for problems, they said I should get help from Toshiba Computer very slow, shutting down and reacting. I can be in the middlw typing e-mail and lose screen, et… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I put some very sensitive information (private key) saved on
Hello, I put some very sensitive information (private key) saved on my laptop. However, I would like to erase such information so that it can never be extracted from my computer if I ever sell or give… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
You helped me the other day and I have a new question for
HI Josh. You helped me the other day and I have a new question for you.Lately, my 2-year-old laptop just shuts itself down. It has done it twice in the last week and it was fully charged.Any thoughts?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My laptop was upgraded to windows 10 and last 4 days it has
my laptop was upgraded to windows 10 and for the last 4 days it has been shuttuin down and is srill in that same process. what do I do?… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My toshiba satellite laptop screen is blank, the mouse works
My toshiba satellite laptop screen is blank, the mouse works but I cannot get it to reboot. Running Windows 8.1… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
204 satisfied customers
I have an ACER laptop and it will not compete a boot up. It
I have an ACER laptop and it will not compete a boot up. It reads on the screen. We couldn't complete the updates Undoing changes Don't turn off your computer… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I have a laptop with Lenovo x231s at the back label, but a
I have a laptop with Lenovo x231s at the back label, but a x240s marked in front just below the screen on the right hand corner. What verison of BIOS I should used for upgrade? I tried the x240s and t… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have two HP laptops purchased approximately six month apart.
I have two HP laptops purchased approximately six month apart. They support Windows 7 and both are set up with all of my information and format likes. Both of them over-heated about three to six month… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I just reconfigured my HP Pavilion laptop and find a remote
I just reconfigured my HP Pavilion laptop and find a remote hacker installed a 2nd boot driver HL-DT-ST Dvd ram Gsa TSOL ATA DEVICE AND 4 hid compliant drivers, ehome infrared transceiver and I have a… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
My Lenovo T61 keeps shutting down on me...going into sleep
My Lenovo T61 keeps shutting down on me...going into sleep mode unprovoked...as far as I know. I am using Windows Vista for Business...Chrome or Internet Explorer is my browser. Happens when the lapto… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I have an Acer Aspire 5250-0639 laptop, that doesnt want to
I have an Acer Aspire 5250-0639 laptop, that doesn't want to shut down. It has been in the the Logging off mode for over 12 hours. Any help with this is greatly appreciated.… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I have a Toshiba Satellite Pro C650 Series. When i first turn
I have a Toshiba Satellite Pro C650 Series. When i first turn it on I get a blue screen with text that begins with "A problem has been detected and Windows has been shut down to protect your computer.… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
My laptop keeps turning on and instantly shutting down and
My laptop keeps turning on and instantly shutting down and has been doing this for the last 18 hours.… read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
340 satisfied customers
The resolution on my viao is the worst i have ever had on a
The resolution on my viao is the worst i have ever had on a laptop, it simply cant be used outside of a dark room despite the resolution been set to the highest. this would badly damage my eyes if it … read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
The fan on my laptop is broken which causes it to overheat
The fan on my laptop is broken which causes it to overheat and shut down. I have the replacement fan as well as the heat sink if I have to replace it as well, but I am not a technician so I've been re… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x