How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 16184
Experience:  10+ years of both work experience and education.
30759776
Type Your Laptop Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I have a 2006 toshiba satellite m115. After isnattilling a

Customer Question

I have a 2006 toshiba satellite m115 . After isnattilling a new printer driver the laptop after a few minutes the laptop reboots itself. Do I have virus? Im running xp still and it was working fine yesterday but I started having printer problem s today and I went and bout a new printer.
Submitted: 1 year ago.
Category: Laptop
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
Usb
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
Well it starts rebooting after a few minutes does that matter?
Expert:  Jason Jones replied 1 year ago.

Does it ever boot into windows fully?

Customer: replied 1 year ago.
It does but after it boots maybe a minute or two it will reboot agian
Expert:  Jason Jones replied 1 year ago.

Okay. That will be okay. We can do the remote. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 1 year ago.
Not right now I left the laptop im uaing my phone.
Expert:  Jason Jones replied 1 year ago.

Okay. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 1 year ago.
o nothanks i was able to restore it and it works fine now. thanks.
Expert:  Jason Jones replied 1 year ago.

Hello and Happy Sunday,

I am glad to hear that you got it running. While you have me here, is there anything else I can be of assistance with?

Thank you,

Jason

Customer: replied 1 year ago.
hmm i dont think so at the moment. But thank you for your time. And yes happy Sunday. Have a good one.
Expert:  Jason Jones replied 1 year ago.

Thank you. I will send this up to be closed.