Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Headphone doesn't work Toshiba c650d

Customer Question
headphone jack doesn't work Toshiba...
headphone jack doesn't work Toshiba c650d
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 9 minutes by:
1/27/2016
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago
ChrisC
ChrisC, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2,433
Experience: 15 years as a professional computer technician.
Verified

Hi, my name is ***** ***** welcome to JustAnswer!

If you're not getting any sound from your headphone jack then what we'd need to do is determine if this is a hardware failure or something in the software. Let me ask a few quick questions.

1. When did you purchase the computer?

2. When was the last time the headphone jack worked?

3. What version of Windows are you running?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
probably in 2010, never tried the jack before, win 7
Customer reply replied 2 years ago
this is an old computer which I got speakers for to listen to music
Customer reply replied 2 years ago
the speakers work with my newer Dell(which I hate)
Customer reply replied 2 years ago
hello?
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Okay, so this machine is well outside of warranty then.

Are you using the same speakers that you're using with the Dell?

Ask Your Own Laptop Question
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Are you still with me?

Ask Your Own Laptop Question
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Okay, great. So the speakers that work with your Dell, are these the same speakers that you're trying to use with your Toshiba?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
They are
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Okay, and when you plug them into the computer, you just don't get any sound at all? Do you have the volume icon in the lower right corner?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
None at all. Speaker/volume is there
Customer reply replied 2 years ago
I have the sound muted so just speakers should work. I used headphones without muting
Customer reply replied 2 years ago
But no sound
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Okay, what version of windows are you running? Do you know?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
win 7
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Okay, let's take a look at your sound settings in control panel.

Go to your Start Menu-->Control Panel-->Hardware and Sound-->Sound and then make sure you're on the playback tab when the Sound window comes up. Your default audio device should have a green checkmark on it. Take a look at tell me what the default is.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
I can get to sounds and all I see are my computer speakers and I don't see playback
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Okay, on the screen where it show your computer speakers, are there a number of taps along the top, such as Playback, Recordings, Sounds, Communications?

Ask Your Own Laptop Question
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Tabs, not taps.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
exactly
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Okay, where you see your computer speakers, is the icon grayed out by chance? Or is there a green checkmark on the icon?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
green checkmark and all of the suddenly cant open pandora
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

All right, let's try to reinstall the sound card driver.

Do this: Go to your Start Menu, right click on Computer, and select Manage. When the computer management window comes up, click on Device Manager in the left-hand pane.

Then in the right-hand pane, click the triangle next to "Sound, video and game controllers" to expand the category and tell me what you see.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
just computer speakers
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

You're seeing that in the Device Manager after following the steps I laid out above?

You should instead of "High Definition Audio Device" or something along those lines.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
just my computer speakers
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Okay, and that's listed under "Sound, video and game controllers?"

Ask Your Own Laptop Question
Customer reply replied 2 years ago
that's all
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Hmm, that's strange. Would you mind if I connected to your computer to take a look at a few settings and make sure all the software is set correctly?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
ok
Customer reply replied 2 years ago
it's a bare pc...was going to sell it
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Okay, click on this link, then click Agree, and download and run the remote assistance applet for me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=e4ce6638-7951-480c-b831-9fca2a56b5c3

Ask Your Own Laptop Question
Customer reply replied 2 years ago
wont work, says msvcr_clrd400.dll is missing
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Hmm, weird.

Let's try one more thing.

Go to www.teamviewer.com, go to Download in the upper right then click on Team Viewer again. That should take you to another page. Scroll down to Additional Downloads and click on where it says Download QuickSupport. Run that and it should give you a session ID and a password.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
says this page cannot be opened
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Try clicking the following link and tell me if you get the same:

www.teamviewer.com

Ask Your Own Laptop Question
Customer reply replied 2 years ago
it worked, now what?
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

If you're not already there, go to Download in the upper right then click on Team Viewer again. That should take you to another page. Scroll down to Additional Downloads and click on where it says Download QuickSupport. Run that and it should give you a session ID and a password.

Once you have the session ID and password, just give that info to me.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
id-953 510 603 pw-5252
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Okay, I'm going to try to connect.

Ask Your Own Laptop Question
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Looks like I'm in.

Ask Your Own Laptop Question
Laptop technician: ChrisC, Computer Enthusiast replied 2 years ago

Going working with you today. I wish we had come to a better conclusion for you.

If you have any questions in the future on this, just let me know. And if you found this helpful, please remember to use the rating box to rate the answer at least 3 stars so that I receive credit for assisting you.

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask ChrisC Your Own Question
ChrisC
ChrisC
ChrisC, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2,433
2,433 Satisfied Customers
Experience: 15 years as a professional computer technician.

ChrisC is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

364 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Having difficulty in l booting up computer and it keeps
Having difficulty in l booting up computer and it keeps locking up. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I got sidetracked this morning when I asked this. Panasonic
I got sidetracked this morning when I asked this. Panasonic Toughbook CF-31 running windows 7 pro, the touch screen doesn't respond. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm having a problem with me Toshiba Smart TV. I've had it
Hello. I'm having a problem with me Toshiba Smart TV. I've had it since 2014. Are you able to assist? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How did this work? I switched out my old cable modem /
How did this work? I switched out my old cable modem / router of Brand A for wifi only ("NetHome") with a new cable modem/router of Brand B for wifi and VOiP / internet telephone. Both modems are leas… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an hp Laptop with i3 CPU that will not come on. I had
I have an hp Laptop with i3 CPU that will not come on. I had a popup earlier asking to call an 800 number and I just turned the computer completely Off pushing down the on switch button for 10 seconds… read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
310 satisfied customers
Acer Aspire ZC805 is burping a lot, what can I do.
Acer Aspire ZC805 is burping a lot, what can I do. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Updated computer and keyboard doesn't work. Acre Aspire E
Yes. Update today and that's why the keyboard won't work … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an HP 360x 2-in-1 Laptop. And the mouse pointer keeps
I have an HP 360x 2-in-1 Laptop. And the mouse pointer keeps glitchy and jumping to the top right corner of the screen. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a Toshiba laptop it is a G55-Q802 Qosmio I have
I have a Toshiba laptop it is a G55-Q802 Qosmio I have window 10 it for a while and now it is stuck in a loop that says it is preparing to repair disk and it never does. Microsoft has down load a new … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have tv model 37HL67 about 10 yrs old. Today lost all
I have tv model 37HL67 about 10 yrs old. Today lost all picture. sound Ok suggestions? Thanks paul at***@******.*** … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I recently purchased an Acer laptop through Amazon and today
I recently purchased an Acer laptop through Amazon and today I had an accident with a glass of water. I dried it immediately but now there is no sound from the external speakers but the head phones ar… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Not my laptop....my big screen I am trying to get hooked up
Not my laptop....my big screen I am trying to get hooked up to wi-fi … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
28 satisfied customers
The screen has some problems. Lenova Thinkpad X1 20KHCTO1WW.
It is new, and it is actually second times that happened to me. I tried to call the service, but it is closed today. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a /satelite C55 and I want to disable the touchpad.
Second opinion] I have a /satelite C55 and I want to disable the touchpad. and have been unsuccessfu;… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
How can i change my name and password. My laptop. Dell. No-
how can i change my name and password JA: What device or product does this involve? Customer: my laptop JA: What's the brand/model and Operating System (OS) of your laptop? Customer: dell JA: What hav… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
A problem has been detected and windows has been shut down
A problem has been detected and windows has been shut down to prevent damage to your computer. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I haven't used it in over a year opened it up and can't sign
I haven't used it in over a year opened it up and can't sign on. It says Test1Tst2 and wants a password ***** I don't know … read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
I'm wanting to learn how to traverse & use my nexus
I'm wanting to learn how to traverse & use my nexus notebook. where can I find operating instructions and helpful hints (Nexis for dummies)? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x