Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Please help. I cannot get my laptop to shut down. None of…

Customer Question
Please help. I cannot get...
Please help. I cannot get my laptop to shut down.
None of the controls work. Can you please log in to my computer remotely and tell me what to do. I have hours of work to do tonight.
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 5 minutes by:
1/26/2016
Laptop technician: Harold Hanna, Engineer replied 2 years ago
Harold Hanna
Harold Hanna, Engineer
Category: Laptop
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello Sue. I can attempt to assist you with this.

Ask Your Own Laptop Question
Laptop technician: Harold Hanna, Engineer replied 2 years ago

What is the model of laptop you are using?

Ask Your Own Laptop Question
Laptop technician: Harold Hanna, Engineer replied 2 years ago

I can remotely log in and assist you. Are you able to type anything on the computer?

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Every time I try to open or download a pdf attachment or
Every time I try to open or download a pdf attachment or doc. my pc goes crazy and won't stop downloading it-100s of same doc. What to do??… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I purchased a Lenovo Ideapad 320 in November 2017. I'm only
Hello - I purchased a Lenovo Ideapad 320 in November 2017. I'm only getting 1 - 1 1/2 hour of battery life and the system health check says USB test failed. According to the computer's warrantee date … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
My E5-571-54FL is cutting off after about 15-20 minutes of
My E5-571-54FL is cutting off after about 15-20 minutes of operation. Have to restart. Mfg. 2015-02-01 S/N NXLTAAO335051B5BA3400 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My laptop shuts off while I am still using it, aspire
no updates and just a bit of Windows troubleshooting … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My older father has a cheap HP laptop that he basically only
my older father has a cheap HP laptop that he basically only plays card games on and checks emails. Last night it said he had an update and he said yes to up day like he normally does. This am, he wor… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My computer has been updating Windows 10 for 8 hours,
My computer has been updating Windows 10 for 8 hours, starting about 11 this morning. Is this normal? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have the Check Cable connection message (Reboot and select
I have the Check Cable connection message (Reboot and select proper boot device...) however the HDD IS set at the first device... … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
204 satisfied customers
I have a Toshiba Satellite laptop the screen froze. How do I
Hello, I have a Toshiba Satellite laptop the screen froze. How do I get the computer working.… read more
Cris
Cris
62 satisfied customers
Last night, I couldn't shut off my laptop. I had to take the
Last night, I couldn't shut off my laptop. I had to take the battery out to get the shut down screen. I couldn't click the bottom left hand corner of my screen. Same thing tonight. I can't get any tab… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
acer laptop all of a sudden is showing a view on one site only
acer laptop all of a sudden is showing a view on one site only that is reduced in size and I cannot figure out why… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
no keys are working on toshiba satellite laptop p70 - I can't
no keys are working on toshiba satellite laptop p70 - I can't even type my password ***** access the computer. Help!!… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
How to eliminate Log In sequence in Windows 8.1 so as to go
How to eliminate Log In sequence in Windows 8.1 so as to go straight to Desk Top after powering on and without having to enter User Name and Password? In my situation, no-one else uses this laptop but… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
Lenovo T-430 - Screen upside down. Tried ctrl alt arrow up
Lenovo T-430 - Screen upside down. Tried ctrl alt arrow up and then arrow down, etc. Tried F3 and whatever. Nothing works Caps lock light does not light either. Could I have somehow locked my keyboard… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
For some unknown reason my laptop is not recognising my password
For some unknown reason my laptop is not recognising my password ***** says it cannot 'log on' What do I do next?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
321 satisfied customers
I would like an experienced technician who can access my computer
I would like an experienced technician who can access my computer remotely. I received this message yesterday after a crash and windows 'found a solution'. This was their conclusion: Remove the Win32/… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Laptop will not let me logon. Has windows 7 which is what
My Laptop will not let me logon. Has windows 7 which is what I like, but tonight if does not take my password XXXXX says "the user profile service filed the logon." and under that it says "The user pr… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Something has caused my VAIO E series laptop to not wakeup
Something has caused my VAIO E series laptop to not wakeup from sleep. Mouse and keyboard won't respond. I have to power it off by holding the on/off button and then power it on again. I have checked … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Lenovo R61 laptop. I live in China where we get a
I have a Lenovo R61 laptop. I live in China where we get a lot of virus attacks on a regular basis. For the last 8 years, my Rising Anti-virus program has always caught them on all my computers before… read more
NKRCS
NKRCS
Senior Consultant Engineer
Bachelor\u0027s Degree
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x