How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
22727371
Type Your Laptop Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

Please help. I cannot get my laptop to shut down. None of

Customer Question

Please help. I cannot get my laptop to shut down.
None of the controls work. Can you please log in to my computer remotely and tell me what to do. I have hours of work to do tonight.
Submitted: 1 year ago.
Category: Laptop
Expert:  Harold Hanna replied 1 year ago.

Hello Sue. I can attempt to assist you with this.

Expert:  Harold Hanna replied 1 year ago.

What is the model of laptop you are using?

Expert:  Harold Hanna replied 1 year ago.

I can remotely log in and assist you. Are you able to type anything on the computer?