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I just installed a samsng harddrive on my computer and its…

Customer Question
I just installed a...

I just installed a samsng harddrive on my computer and its asking me to reboot and select proper boot I have my windows 7 disk in

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Its not letting me past the boot screen I'm trying to put windows seven on my computer after changing my harddrive

Submitted: 2 years ago.Category: Laptop
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Answered in 18 minutes by:
1/26/2016
Laptop technician: Jess M., Computer Support Specialist replied 2 years ago
Jess M.
Jess M., Computer Support Specialist
Category: Laptop
Satisfied Customers: 7,745
Experience: Computer Hardware Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Do you have your Windows 7 installation DVD?

If yes, please do the following:

  1. Reboot the computer by pressing Ctrl+Alt+Del if it is already turned on. If not, simply turn it ON
  2. When booting, press and keep tapping F8
  3. If you are prompted to select the boot drive, select your CD/DVD drive in the list
  4. Then see if the Windows 7 installer kicks in

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

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Customer reply replied 2 years ago
It didn't work I'm requesting jess again to answer my question further
Laptop technician: Jess M., Computer Support Specialist replied 2 years ago

Hi,

Thank you for writing back. Can you please elaborate your response? What wasn't working? The pressing of F8? Did you get the prompt for the boot drive or boot device?

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Customer reply replied 2 years ago
it was still telling me to boot it I uninstalled it and now I have I as a external drive and my computer don't want to recognize it
Laptop technician: Jess M., Computer Support Specialist replied 2 years ago

I am very sorry about your issues. Can you please tell me what happened when you followed the procedures I gave you? Were you able to see the prompt to select for the boot device? (Please tell me yes or no)

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Customer reply replied 2 years ago
no it still told me to reboot and install proper boot
Laptop technician: Jess M., Computer Support Specialist replied 2 years ago

Please try it again. It is a matter of timing. Right before the error message and right after booting the computer up, press and keep tapping the F8 key.

Keep me posted.

Jess

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Customer reply replied 2 years ago
ok ill keep you updated he is trying it external he is trying to get the computer to recognize the drive so he is trying to create a simple volume
Laptop technician: Jess M., Computer Support Specialist replied 2 years ago

Ok. Also, please make sure that the Windows 7 DVD is a bootable installer and not anything else

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Customer reply replied 2 years ago
Ok do you know how to set up a simple drive or do I need to go pay for another question to be answered
Customer reply replied 2 years ago
Simple volume
Laptop technician: Jess M., Computer Support Specialist replied 2 years ago

what do you mean by that? And what is its need in your situation?

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Customer reply replied 2 years ago
He is trying to set up a simple volume do you know how to set one up
Laptop technician: Jess M., Computer Support Specialist replied 2 years ago

Since you replaced the HDD with a new one, then your NEW hard disk drive must be detected and initialized by your system without any problem as long as it is connected to the motherboard properly.

Now, since the NEW disk is blank, you need to INSTALL Windows on it to make your computer usable.

This requires a working Windows installation DVD which you mentioned, you already have and it is a Windows 7.

Now, when the computer boots, it normally boots to the HDD. Since the disk is blank, hence you get the error. To fix this error and make your computer usable, you need to set the computer to FIRST boot into the CD/DVD drive so that the installation of Windows 7 will start. This is also why I asked you if the Windows 7 disc is indeed an installer or not. If it is an installer, and your system was set to boot from the DVD, then installation of Windows 7 should start. If it is NOT an installer, even though your system is set to boot from the DVD drive, no installation occurs and you will be getting the error that you have been getting.

Please check and let me know your results so that I can assist you further.

Best regards,

Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Laptop
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