How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 11711
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
Type Your Laptop Question Here...
Bryan is online now
A new question is answered every 9 seconds

My friend has a toshiba laptop and its stuck on the please

Customer Question

my friend has a toshiba laptop and its stuck on the please wait screen how do I get it off that without bringing it to factory reset
Submitted: 1 year ago.
Category: Laptop
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

First off, while at the stuck screen, please press and HOLD down the Power button for atleast 30 seconds (even after the screen has turned off), and then release the button.

Next, press the Power button one more time to turn the laptop back on - it should boot up all right this time.

If you need any further assistance with this issue, please be sure to reply back to me below.

Otherwise, if you could kindly click on (and submit) one of the star buttons at the top of this page to rate my service, I'd greatly appreciate it. Thank you.

Expert:  Bryan replied 1 year ago.

Please update me on the results when you can - if the issue is still not resolved, do make sure to reply back to me below. Otherwise, a positive rating (at the top of this page) would be much appreciated. Thanks!

Related Laptop Questions