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My laptop won't connect speed internet. Can I talk to

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My laptop won't connect for...
My laptop won't connect for high speed internet. Can I talk to someone on the phone?
Submitted: 2 years ago.Category: Laptop
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Answered in 1 minute by:
1/25/2016
Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago
Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 41,267
Experience: Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. What's the model of your laptop?

Does it have windows xp, vista, or 7 or 8 or 10?

Is there any error or message?

What's the model of your internet modem / router device?

Please reply at the box below. Thank you.

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Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago

If you test connecting an extra Ethernet / network cable from the laptop to the Internet modem / router device, does internet work or not?

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.

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