Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Acer wont turn on when power button is pushed blue light…

Customer Question
acer wont turn on when...
acer wont turn on when power button is pushed blue light flashes and that's all
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 1 minute by:
1/24/2016
Laptop technician: Dan, Computer Support Specialist replied 2 years ago
Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,595
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and thank you for your question, I look forward to assisting you today. Is this a laptop?

Ask Your Own Laptop Question
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Does the blue light flash a certain number of times?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
I think so
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Can you count the number of times it flashes please?

Ask Your Own Laptop Question
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

My apologies, but I am unable to contact you by phone at this time.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
flashes 5 times
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Okay try this for me please. Remove the battery but leave the power supply plugged in and try to power it up.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
nothing happens
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Okay, try removing both the battery and power source then press and hold the power button for about one minute. Re-apply power and see if it starts.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
are you still there
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Still here. Did you try my last suggestion?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
nothing happined
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Just to make sure you didn't miss anything, you tried holding down the power button correct?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
the blue light dose not flash when the batt is not in place
Customer reply replied 2 years ago
I have tried holding down the power button nothing
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Okay. With these symptoms, it usually means you have a bad power supply. I suggest you consider replacing it. You should be able to find exactly what you need on Amazon.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
I check the out put with a meter it showed the right volts going by the power supply
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

That may be but it is most likely breaking down under load. That you won't see with a meter.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
if that is not what is wrong then what
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Then it could be the motherboard causing problems. Trying a different power supply is about the cheapest way to find out. If there is no change, then having the board replaced will probably be more than you will want to spend?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
well that is not really a satisfying answer one that I feel I should have to pay for your just guessing
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

I'm not necessarily guessing. Since I'm not in the room with you diagnosing from a distance can be difficult. I have a service manual for your computer and that is the most likely problem. If the power supply doesn't fix it then the problem lies in the power circuit on the motherboard.

Ask Your Own Laptop Question
Customer reply replied 2 years ago
well I don't know anything more then I did before talking with you
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Did you know to check the power supply?

Ask Your Own Laptop Question
Customer reply replied 2 years ago
I told you I had already done that
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Checking the power supply with a meter and not under a load doesn't tell the whole story. This is not worth arguing over. If you don't feel like you received good service, then you can request a refund!

Ask Your Own Laptop Question
Customer reply replied 2 years ago
I guess I should have known that anyone on the phone would have been a waste of money what can you do over the phone that a 5 year old could not do
Laptop technician: Dan, Computer Support Specialist replied 2 years ago

Have a good night!

Ask Your Own Laptop Question
Customer reply replied 2 years ago
you to
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,537
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

Do you still require assistance with this? Please let me know.

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 15 year experience in Computers, Mobile devices and Networks

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
My Acer 3910 had a flashing blue light. I held down the
My Acer 3910 had a flashing blue light. I held down the power button for more than six seconds, but it would not turn off. I disconnected the power cord. Now it will not turn on at all. … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Notebook will not turn on, acer aspire r 14, it wont turn on
it wont turn on when i push the on button. I tried pressing button and holding it for about 10 seconds. the two small blue lights are on and heats on the back where battery is … read more
Dan
Dan
Computer Support Specialist
2,595 satisfied customers
Hi my acer aspire r14 won't turn on. It did die from a low
Hi my acer aspire r14 won't turn on. It did die from a low battery earlier today and i let it charge for 3 hours. The little blue light comes on but the while laptop will not power on.… read more
Richard
Richard
Laptop Specialist
IT Manager, Consultant
47,537 satisfied customers
My laptop has just stopped working. The blue on light
My laptop has just stopped working. The blue on light flashes once or twice and that's it. It's an acer v11 touch. I've took the battery out and held the on button for 45seconds and then put power cab… read more
Richard
Richard
Laptop Specialist
IT Manager, Consultant
47,537 satisfied customers
My Acer E5 721 series laptop will not power up. When I press
My Acer E5 721 series laptop will not power up. When I press the power button, the screen flashes briefly, then shuts down again. Until now, I just had to unplug and replug the power supply cord in an… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
My gateway laptop doesn't come on. Was workig fine yesterday;
my gateway laptop doesn't come on. Was workig fine yesterday; then an aviso came on that it needed to be plugged in soon or find alternative source. Oddly, the laptop WAS plugged in! I unplugged and r… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
HiI have power issue with aspire one AO722. My laptop wont
Hi I have power issue with aspire one AO722. My laptop wont turn on.With AC power and battery the charging light(middle one) is blue and pressing power button the power status light is blue but nothin… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Toshiba satellite a215 s5837. Used the laptop Saturday morning.
Toshiba satellite a215 s5837. Used the laptop Saturday morning. Turned it off and left for the day. Returned in the evening and laptop will not turn on. Fully charged with blue lights on battery. When… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
373 satisfied customers
my vg 771g laptop starts up crusor flashes I see acer
my vg 771g laptop starts up crusor flashes I see acer logo the screen goes blue... what do I need to get past this screen… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I have an acer aspire m5700. When turn ON I have no video
I have an acer aspire m5700. When turn ON I have no video screen. Have replaced the video cable and the digital still the same If I push the OFF/ON button on the monitor the light goes from red to blu… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Will that fix work on my Aspire M? Also, my Aspire net book
Will that fix work on my Aspire M? Also, my Aspire net book comes on but I cant get internet! What's up? Can you help????… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
204 satisfied customers
My Acer Aspire 5742 Windows 7 i5 sometime wont turn. The light
My Acer Aspire 5742 Windows 7 i5 sometime wont turn. The light flashes blue for few seconds then it goes dead.It will adventually come back on and reboot. This happens once every few weeks what us the… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My acer w510 wont power up; I think the battery may have been
My acer w510 won't power up; I think the battery may have been near flat, so I've charged it (steady blue light after a few hours), but there is absolutely no response when I touch the power button, o… read more
Andy
Andy
Design Engineer
MS Electrical Engineering
8 satisfied customers
My acer 8573t will not start. Appears to have power adapter
My acer 8573t will not start. Appears to have power adapter working. The battery may be dead. The left hing is broken, but wire seems ok.… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Acer laptop wont turn on. Power light flashes blue.
My acer aspire 722 won't turn on. The light flashes blue for a few seconds then it goes off. Everything is "dead"… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Acer aspire 5755-6493 P5WE0 pushed on button but all vour
Acer aspire 5755-6493 P5WE0 pushed on button but all vour lights in front only flash blue and does not turn on, what is the problem?… read more
Adam Lowrance
Adam Lowrance
Senior Technician
Vocational, Technical or Trade Scho
327 satisfied customers
My Acer Aspire One will not start, after working fine yesterday.
My Acer Aspire One will not start, after working fine yesterday. The computer was plugged in overnight, hibernating. Now the blue battery light is on, and power cord plugged into a working socket. Whe… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I have an Acer Aspire 6920g, with Windows Vista system. My
I have an Acer Aspire 6920g, with Windows Vista system. My audio system ontrols loated on the left side are stuck on mute with the volume lights lit at maximum… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x