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I have a Toshiba Tecra M11 laptop which was working fine…

Customer Question
I have a Toshiba Tecra...
I have a Toshiba Tecra M11 laptop which was working fine until I turned it on last night and it now has now sound at all. How can I fix this
Submitted: 2 years ago.Category: Laptop
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Answered in 1 minute by:
1/21/2016
Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago
Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 41,198
Experience: Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Is there any error or message?

Does it have windows xp,vista, or 7 or 8 or 10?

Does it let you adjust the volume or not?

Is there any volume / speaker icon on any of the keys on the keyboard?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Customer reply replied 2 years ago
there is no massage
it has window 10
as far as i can tell there icons on any key
sorry i am at work and my computer is at home
Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago

Can we continue when you are at home? Thank you.

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Customer reply replied 2 years ago
I will not be home for about another 6 hours
Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago

That's fine. I will be here in 6 hours. Please reply back later when you are at home, then we can continue. Thank you.

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Customer reply replied 2 years ago
I think I have it sorted I hope it will last
cheers
Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago

Great. Next time, if needed, you can uninstall the Sound device(s) in Device Manager, then restart the computer, then it will reinstall automatically, then check. Do you need help with any other computer question / issue today? You can always get back to me if there is still any issue later on. Thank you for the update.

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Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 years ago

Also, if you need, the full manual for your laptop is at the Toshiba website below:

http://cdgenp01.csd.toshiba.com/content/support/manuals/userguides/su2688241/tecra_m11_userguide.pdf

If you need help with any computer issue in the future, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

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Viet - Laptop Tech
Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 41,198
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Experience: Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.

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