Laptop Questions? Ask a Laptop Technician for Answers ASAP!
I'm sorry about the issue. Can you please let me know if your HP 2000 laptop has Windows XP, Vista, or 7 or 8 or 10?
Please reply at the box below. Thank you.
This is a one-time support session per your request.
Can you please let me know if your HP 2000 laptop has Windows XP, Vista, or 7 or 8 or 10?
When you are available, please type at the box below, then click on the Reply button below to continue. Thank you.
Thank you. Can you please press and hold the Power on/off button on the laptop for about 10 seconds in order to power off the laptop
, then turn it back on, then right away, keep pressing & releasing the key F11 quickly and repeatedly on the laptop's keyboard, then let me know if you see a menu or not.
Please reply at the box below to continue troubleshooting. Thank you.
I do live online support. Can I provide written instructions here?
Did you try my steps yet? Did you get any menu or option?
After turning off the laptop and turning it back on, right away, did you keep pressing & releasing the key F11 quickly and repeatedly for many times? Please reply at the box below. Thank you.
Sorry, when you try the option Troubleshoot, then option Reset PC, then what happens? What does it say? Thank you.
Choose Windows 10, then what happens?
When you select Just remove my files, then what happens?
Sorry, it takes time to reset, please let me know how it goes later. Thank you for your patience.
Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
I'm also ready to provide you phone support. Please let me know.