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Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 37463
Experience:  Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
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The keyboard on my HP laptop will not work. I have plugged

Customer Question

The keyboard on my HP laptop will not work for me. I have plugged in another keyboard through the usb port and that is how i am typing right now. is there something I can do?
the fn + F3 is not controlling it.
Submitted: 1 year ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Does your HP laptop have Windows XP, Vista, or 7 or 8 or 10?

Have you tried to do a system restore?

Does the keyboard work in Safe Mode or not (tapping key F8 while turning on the laptop)?

Please reply at the box below. Thank you.

Expert:  Viet - Laptop Tech replied 1 year ago.

Can you also check at the back/bottom of your HP laptop for the model of it? Please reply at the box below. Thank you.

Expert:  Viet - Laptop Tech replied 1 year ago.

It looks like you are not there. Let me provide some solutions you can try when you are available.

Solution #1:

  1. Shut down the laptop.
  2. Disconnect all cables / devices from the laptop.
  3. Disconnect charger / power cord from the laptop.
  4. If possible, turn the laptop over and remove the battery at the back of the laptop for a few minutes, then reinstall it.
  5. Reconnect the power cord to the laptop.
  6. Turn on the laptop and check.

Thank you.

Expert:  Viet - Laptop Tech replied 1 year ago.

Solution #2:

- If that does not work, press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK

, then the System Restore window should open, then click on Next, and restore the computer to any date before this issue first occurred, and check.

Expert:  Viet - Laptop Tech replied 1 year ago.

Solution #3:

- Check if there is any stuck key on the keyboard.

Expert:  Viet - Laptop Tech replied 1 year ago.

Solution #4:

- If needed, press at the same time the two keys Windows and Ron the keyboard, then type control then click OK

, then the Control Panel window should open

, then open Ease of Access / Ease of Access Center,

, then open the item Make the keyboard easier to use

, then make sure all all the boxes are unchecked for the following items: Turn on Filter Keys , Turn on Sticky Keys , Turn on Mouse Keys and Turn on Toggle Keys.

, then click on Apply / OK at the bottom, and check.

; (Note: for Windows XP, you go to Control Panel -> Accessibility Options -> Keyboard tab.)

Thank you.

Expert:  Viet - Laptop Tech replied 1 year ago.

- If needed, go to Control Panel\Ease of Access\Ease of Access Center -> Make the keyboard easier to use -> Setup Filter Keys (located below "Turn on Filter Keys"), then then uncheck the box at the option Turn on Filter Keys when right SHIFT is pressed for 8 seconds, then click OK / OK, and check.

Expert:  Viet - Laptop Tech replied 1 year ago.

Solution #5:

- If needed, press at the same time the two keys Windows and R on the keyboard, then type devmgmt.msc then click OK

, then the Device Manager window should open

, then double-click on the option Keyboards in order to open / expand it

, then right-click on the laptop's keyboard item below it, and click on Uninstall, and confirm Yes (Note: Do not check the box to Delete the driver software.)

, then restart the laptop, and check.

Expert:  Viet - Laptop Tech replied 1 year ago.

Solution #6:

- If needed, please see more solutions at the HP websites below:

http://support.hp.com/us-en/document/c03843122

http://support.hp.com/us-en/document/c03738933

When you are available, please reply back at the box below to continue troubleshooting. Thank you.