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Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6254
Experience:  B. Tech, 10+ years of experience
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My Laptop is an Envy x360 with i7 OS. It does not boot up,

Customer Question

My Laptop is an Envy x360 with i7 OS. It does not boot up, it give me an error "Hard disk error" I did the hard disk Test in system diagnostics without success. This Laptop was bought in Feb. this year. Please help.
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

Do you get any error message while doing system diagnostic?

Customer: replied 1 year ago.
The extended Test of the Hard Disk stopped with an error, "FAILED after 50 minutes of testing!
Customer: replied 1 year ago.
Where are you?
Customer: replied 1 year ago.
You are no help, CANCEL this and all other sessions.
Expert:  Sandy replied 1 year ago.

I'm sorry I'm here. I'm composing my answer. Please given me 2-3 minutes.

Expert:  Sandy replied 1 year ago.

The error message indicate that hard disk is gone bad and needs to be replaced. Since the computer is under warranty and this must be replaced free of cost.

I suggest you to please do the following:

Click the link:

Enter my HP model number and ask to replace hard drive.

Or Call on this number:


And ask to replace hard drive. Thank you, ***** *****