Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello, I'm Tim and will be helping you. Sorry to hear about your laptop, that is a bummer. Is it brand new? And where did you buy it from?
oh, i see.
Let me ask some obvious/dumb questions - so when its powered on only the mouse pad works? If you hit the capslock key does a light turn on on the keyboard?
I doubt it, the keyboard is internal to the laptop correct, its not a wireless keyboard?
so the touch mouse pad work, correct? Granted they are not one in the same.
I'll be back with you in just a few minutes ok?
so again, the touch pad on the laptop works correct?
gotcha, i hate to state the problem obvious, but it would appear you have a bad keyboard or connecting port internally on that Asus. Asus makes fine laptops, but of course some can be defective, i can understand this being extra stressful b/c it was a gift.
I would let the person that bought it know, and have them submit a return with amazon and print out the free return shipping label. Make sure they mark it as defective.
Amazon will ship a new one out as soon as they get it, assuming they have it in stock.
Does this make sense?
I see you have been back since we spoke, please let me know if you need further information, and please do not forget to rate the question, Thanks.