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Cody, Senior Systems Administrator
Category: Laptop
Satisfied Customers: 2279
Experience:  Systems Administrator
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I bought a laptop at a pawnshop. It had a version of windows

Customer Question

I bought a laptop at a pawnshop. It had a version of windows on it that wasn't genuine. I went back and did a restore to a particular date and apparently went to far because now when windows 7 starts up it had the former owners user name and is asking for a password ***** i do not have.
Submitted: 1 year ago.
Category: Laptop
Expert:  Cody replied 1 year ago.

What's the make/model of the laptop?

Customer: replied 1 year ago.
Asus m51a
Expert:  Cody replied 1 year ago.

Try the below settings to see if this will reload the device.

Restore from the Recovery Partition

  • Start your Netbook and press the F9 key on your keyboard until you see a loading screen.
  • The restoration program prepares the files needed for the operation.
  • A message appears asking if you want to perform the operation. You will lose all files on your machine.
  • Confirm by clicking ?.
  • The restore process is done automatically, without any human intervention.
  • At the end of restoration, the machine will reboot on its own and make configurations.
  • A restart is performed again, and you find yourself on the setup process of Windows, same as the first boot after buying the Netbook.
Customer: replied 1 year ago.
When I press f9 the only options I have to chose from are:
Windows 7
Windows memory diagnostic
Customer: replied 1 year ago.
Hello? This is the screen I get when I press f9.
Expert:  Cody replied 1 year ago.

ok, it seems like it doesn't have a recovery partition

Do you have access to a working PC so that you can burn a CD or DVD?

Customer: replied 1 year ago.
i do.
Customer: replied 1 year ago.
I apologize I do not. I have an ipad and a tablet but not a PC that is able to burn a disk.
Expert:  Cody replied 1 year ago.

Hmm, we need access temporarily to just burn a DVD. Only other way would be to purchase a Windows 7 CD online.

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