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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Installed windows 10 on my Toshiba laptop. After all t the

Customer Question

Installed windows 10 on my Toshiba laptop. After all t the restarts, it came y up to sign on screen. Never gave me the chance to set up a password. Now I can't do anything... Help!!
Submitted: 1 year ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is it asking you to enter a password?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Pleas reply at the box below. Thank you.

Customer: replied 1 year ago.
shows my name and requests a password, no email
Expert:  Viet - Laptop Tech replied 1 year ago.

Did you have a password ***** logging in your computer before installing Windows 10?

Did it ask you to set up password ***** time previously?

Please shut down / restart the computer, and let me know if it shows any email address with the password *****

Please let me know. Thank you.

Customer: replied 1 year ago.
That was it. Very expensive answer.
Customer: replied 1 year ago.
The only one I didn't try
Expert:  Viet - Laptop Tech replied 1 year ago.

I'm sorry; I'm an independent computer support tech. Please let me know if you'd still like me to fix this issue for you; we guarantee our service.

What happens when you enter your computer's login password? (It is case-sensitive, and make sure CAPS lock and NUM lock keys are off.)

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I'll keep trying passwords. Thank you. You can't credit me any of that $ 18?
Expert:  Viet - Laptop Tech replied 1 year ago.

You're welcome. I'm the computer tech, so I can have our customer service checks with you later about the billing issue; don't worry, we'll make sure you will be satisfied at the end.

Please let me know if you'd still like me to fix this issue for you. Thank you.

Customer: replied 1 year ago.
No. Please cancel this and request credit. Thank you
Expert:  Viet - Laptop Tech replied 1 year ago.

No problem. We are canceling this per your request. If you still need help with this issue later or if you need help with any computer issue in the future, please come back any time as you wish; we guarantee our service. Thank you.

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