How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Laptop
Satisfied Customers: 2567
Experience:  12+ years experience. Expert in repairing various laptop models
50064670
Type Your Laptop Question Here...
Jins M. N. is online now
A new question is answered every 9 seconds

My Lenovo won't turn on. Just a black screen

Customer Question

My Lenovo won't turn on. Just a black screen
Submitted: 1 year ago.
Category: Laptop
Expert:  aitizaz replied 1 year ago.

Hello and welcome to Just Answer!i am Aitizaz and i will assist you today

When you try to turn on the computer, do you see any lights coming up?

Customer: replied 1 year ago.
No
Expert:  aitizaz replied 1 year ago.

i am not talking about the screen. Do you see the POWER or the hard disk lights?

Customer: replied 1 year ago.
They are on
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Are you there?
Expert:  aitizaz replied 1 year ago.

OK! please do the following:

1. Turn OFF the computer

2. Take out the BATTERY and unplug charger

3. Press the POWER button on the computer and hold it down for 3 minutes. DO NOT RELEASE the button until the 3 minutes have lapsed

4. Just plug in the charger and Power on the computer

let me know then

Customer: replied 1 year ago.
It does not have a removable battery
Expert:  aitizaz replied 1 year ago.

proceed with the process of holding down the power button. also let me know the exact model number of the lenovo laptop you have

Customer: replied 1 year ago.
Ideapad
Expert:  aitizaz replied 1 year ago.

OK! please press the power button for 3 minutes ( and not less) and then try to power on the computer

Customer: replied 1 year ago.
Lenovo comes up and the circle then just a black screen
Customer: replied 1 year ago.
In
Expert:  aitizaz replied 1 year ago.

So the problem is gone?

Customer: replied 1 year ago.
No. I have a black screen
Expert:  aitizaz replied 1 year ago.

Please turn off the computer and power on again.

Customer: replied 1 year ago.
The computer is buzzing and the circle continues. Now the same black screen.
Expert:  aitizaz replied 1 year ago.

please restart the computer and as soon as you restart, start tapping the F8 key. let me know when the menu comes up

Customer: replied 1 year ago.
Can you suggest something more helpful?
Expert:  aitizaz replied 1 year ago.

did anything come up?

Customer: replied 1 year ago.
Just the Lenovo the circle then black screen. No menu
Expert:  aitizaz replied 1 year ago.

Please follow the instructions given below:

  1. At the black screen, press and hold the power button until the system powers off. This typically takes 5-8 seconds.
  2. With the system still powered off, press and hold the Shift and F8 keys.
  3. While still holding Shift and F8, press and release the Power button. Continue to hold Shift and F8.
  4. The Lenovo logo should appear on the screen followed by Please Wait. Release Shift and F8 at this time.
  5. The Recovery screen should appear. If only a blank screen appears and not the Recovery screen, retry steps 1-5.
  6. From the Recovery screen, click on See advanced repair options.
  7. Click on Troubleshoot.
  8. Click on Advanced Options.
  9. Click on Startup Settings.
  10. Click on Restart.
  11. The PC will now reboot to the Startup Settings screen.
  12. Press 4 to Enable Safe Mode as prompted.
  13. The PC will now boot to Safe Mode.
  14. Enter your user name and password ***** prompted to log into Safe Mode.
  15. Open the Start screen.
  16. Type “devmgmt.msc” and press Enter to start Device Manager.
  17. Double-click on Display Adapters to expand the Display Adapters category.
  18. Right-click on the specific AMD Radeon HD device and choose Uninstall from the menu.
  19. At the Confirm Device Uninstal prompt, check the box Delete the driver software for this device and then click on OK.
  20. Restart the PC.
  21. The PC will now boot to Windows normally.
Expert:  aitizaz replied 1 year ago.

please follow these instructions and let me know the result.

Customer: replied 1 year ago.
There is no start up settings option. Only continue: exit & continue to Windows 8.1. Use a device or troubleshoot
Expert:  aitizaz replied 1 year ago.

please select TROUBLESHOOT

Expert:  aitizaz replied 1 year ago.

let me know about the options that appear

Customer: replied 1 year ago.
No options appear just a black screen
Customer: replied 1 year ago.
I followed directions up to # ***** Now a black screen again
Expert:  aitizaz replied 1 year ago.

it seems that the Windows has malfunctioned and is not booting up. Did the computer come with windows pre-installed?

Expert:  aitizaz replied 1 year ago.

we can exercise the option of restoring the computer to factory settings/out of the box condition. in that case, you will lose everything stored on C drive

Customer: replied 1 year ago.
I do not want to lose everything on my pc
Customer: replied 1 year ago.
There has to be another wayl
Expert:  aitizaz replied 1 year ago.

how many drives do you have on your hard disk?

Customer: replied 1 year ago.
Don't know know I have a recovery drive
Expert:  aitizaz replied 1 year ago.

in case of factory restore, you will lose data on C drive only

Customer: replied 1 year ago.
Will I lose my word and excel?
Expert:  aitizaz replied 1 year ago.

do you have their disk?

Customer: replied 1 year ago.
Are you there
Expert:  aitizaz replied 1 year ago.

do you have the installation media for word and excel? if yes, you may install them again

Customer: replied 1 year ago.
No I don't have them. I got them from someone else that was the last time they could be used. Plus I don't want to lose my documents
Customer: replied 1 year ago.
What else can we do
Expert:  aitizaz replied 1 year ago.

The problem is that your screen turns black whenever we try to use any options available for recovery or restoration of windows normal functionality. in that case, we are left with very few options

Expert:  aitizaz replied 1 year ago.

Do you have windows disk?

Customer: replied 1 year ago.
Well what are these other options
Expert:  aitizaz replied 1 year ago.

If you have windows disk, we may try to rewrite the master boot record

Customer: replied 1 year ago.
No I don't have the Windows disk
Customer: replied 1 year ago.
Anything else? The computer was working before I turned it off
Expert:  aitizaz replied 1 year ago.

Then i am sorry to tell you that we do not have any option left than to try the system restore/factory reset option. If you can borrow windows disk, we can try to recover windows.

Customer: replied 1 year ago.
I can't borrow a Windows disk because I don't know anyone who has one.
Customer: replied 1 year ago.
Well thanks anyway
Expert:  aitizaz replied 1 year ago.

Please try the solutions once again which i provided earlier

  1. At the black screen, press and hold the power button until the system powers off. This typically takes 5-8 seconds.
  2. With the system still powered off, press and hold the Shift and F8 keys.
  3. While still holding Shift and F8, press and release the Power button. Continue to hold Shift and F8.
  4. The Lenovo logo should appear on the screen followed by Please Wait. Release Shift and F8 at this time.
  5. The Recovery screen should appear. If only a blank screen appears and not the Recovery screen, retry steps 1-5.
  6. From the Recovery screen, click on See advanced repair options.
  7. Click on Troubleshoot.
  8. Click on Advanced Options.
  9. Click on Startup Settings.
  10. Click on Restart.
  11. The PC will now reboot to the Startup Settings screen.
  12. Press 4 to Enable Safe Mode as prompted.
  13. The PC will now boot to Safe Mode.
Expert:  aitizaz replied 1 year ago.

Let me know if this works for you

Customer: replied 1 year ago.
Still not going to safe mode option. I give up
Expert:  aitizaz replied 1 year ago.

i am sorry but there is no option left then to restore the computer to factory settings

Customer: replied 1 year ago.
I'm not willing to do this right now
Expert:  aitizaz replied 1 year ago.

i will opt out here so that any other expert may help you in this. thank you very much for your patience

Customer: replied 1 year ago.
I'm not willing to do that. Thank you anyway
Expert:  aitizaz replied 1 year ago.

Thank you very much for coming to Just Answer. If you are satisfied with the effort to solve your problem, you may rate the answer positive. Thank you

Customer: replied 1 year ago.
The tech suggested that I bring my computer back to factory settings. This was not an acceptable solution to me.
Customer: replied 1 year ago.
Not a positive response. My computer is still not working.
Expert:  Jins M. N. replied 1 year ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Is there a button named Novo on your computer ?

Regards
Jins

Customer: replied 1 year ago.
No
Expert:  Jins M. N. replied 1 year ago.

Okay, then power OFF the system by pressing the power button until it turns off. Now press and release the F12 key continuously and same time power ON the system by pressing the power button. Continue tapping the F12 key. Do you getting a window for System Recovery ? If not, turn OFF the system and do the same, this time you should press and hold down the Fn key while tapping the F12 key. Do you getting a window for System Recovery ?

Regards

Jins

Customer: replied 1 year ago.
My computer is at automatic repair screen. My options are to restart or choose advanced options. Which one should I choose
Expert:  Jins M. N. replied 1 year ago.

Good, now select Advanced Options and let me know the options it shows.

Customer: replied 1 year ago.
Continue. Use a device. Troubleshoot. Turn off your pc
Customer: replied 1 year ago.
Continue - exit and continue to windows8.1. Use a device - use USB drive, network connection or Windows recovery dvd. Troubleshoot - refresh or reset PC or use advanced tools. Turn off your PC. Those are the options
Customer: replied 1 year ago.
Hello. Which option should I choose?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Can someone call me at(###) ###-#### I would like to get this cleared up asap
Expert:  Jins M. N. replied 1 year ago.

Select Advanced Tools and let me know the options there

Expert:  Jins M. N. replied 1 year ago.

Is there an option for System Restore or Automatic Repair ?

Customer: replied 1 year ago.
There is an option for system restore
Customer: replied 1 year ago.
I chose system restore and chose the first date listed to restore. Am now waiting for PC to finish restoring
Customer: replied 1 year ago.
Will let you know if it fixes the problem
Expert:  Jins M. N. replied 1 year ago.

Okay, it should fix the problem, if system restore can complete successfully. Let me know the result after restore.

Customer: replied 1 year ago.
The restore did not fix the problem. I am left with the black screen again
Expert:  Jins M. N. replied 1 year ago.

Okay, then please go with the Advanced Options again and run Automatic Repair.

Customer: replied 1 year ago.
I can't get back to your answer page that you just emailed me at. My computer has the message Getting Windows ready don't turn off your computer for about 15 mins now
Customer: replied 1 year ago.
I can't get to advanced options. My computer just keeps saying please wait
Expert:  Jins M. N. replied 1 year ago.

okay, good. sounds like it is performing automatic repair. It will take 30 minutes to 1 or 2 hour to complete the repair and it will restart many times while performing the repair. Please wait a while and let me know the progress.