How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Type Your Laptop Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

Toshiba satellite c55-B5101 gives me a message" shutting

Customer Question

Toshiba satellite c55-B5101
gives me a message " shutting down" and is locked up. I had it in sleep mode and when I tried to start it up this happened.
Submitted: 1 year ago.
Category: Laptop
Expert:  stonecold146 replied 1 year ago.


Thank you for your query

My name is ***** ***** I will behelping you to resolve your fault

Please can you try the following

1) Power the laptop down

2) Remove the battery and power lead

3) Press and hold the power button down for 30 seconds

4) Replace the battery and power lead

4) Power on the PC and see if this has resolved your issue