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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I purchased a HP laptop last year and it never really worked

Customer Question

I purchased a HP laptop last year and it never really worked well and it seems to be getting worse. I need help
Submitted: 1 year ago.
Category: Laptop
Expert:  Gary Jensen replied 1 year ago.

Hello, my name is ***** ***** I will be assisting you today. I'm sorry to hear that your laptop is causing frustration. If you can provide me some information, I can then proceed with my recommendation. Here is the information I need:

  • What is the make and model of the laptop?
  • What is the laptop serial number (located either in the bottom of the laptop or in the battery compartment?
  • Did you purchase it new? If so, where and when?

Please let me know this information, and we can proceed.

Thanks,

Gary

Expert:  Gary Jensen replied 1 year ago.

This is Gary from JustAnswer. Just checking in to see if you still need assistance.