Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi there and welcome
Can you leave the battery out and only connect the power cable
tell me if it then starts like this please.
ok, and if you leave the power adapter disconnected and try to start it just on the battery, does it then start?
ok, can you remove the battery and power cable and then hold the power button down for 60 seconds then release.
Then connect he power cable and the battery then hold the ALT and F10 and with them held, try to turn it on.
Let me know if it then starts please.
Thanks, ***** ***** issue
It is the motherboard that has faulted.
Residue power can cause this but it has been ruled out, which confirms this as the issue
I am really sorry about this and you are going to have to return the Laptop to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.