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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I've had an ultrabook years now and I love this computer it

Customer Question

Hi I've had an ultrabook for several years now and I love this computer it has never let me down. Recently I installed windows 10 on it ( I was previously running 7 ). When I realised a popular programme I use wouldn't work with windows 10 I reset ( or at least tried to reset ) the computer to windows 7. Now the computer won't start up properly and windows runs a start up repair programme that doesn't fix the problem.. Or it will only let me start up in safe mode?!! Any idea how I can fix this problem?
Submitted: 1 year ago.
Category: Laptop
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. When it starts in Safe Mode is that Windows 7 Safe Mode or Windows 10 Safe Mode. I can't be sure from the question.