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Hi, and thank you for asking your question.
First off, please go to Start > Run, then type in devmgmt.msc and press ENTER.
In the Device Manager window, do you see any device listed in yellow, or with a yellow question/exclamation mark next to it?
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OK; now, in the Device Manager, please double-click on "Network Adapters" - what devices are listed under it?
Keep me posted.
Please accept my apologies; I can't take phone calls at the moment. However, let's continue further on this page for now.
In the Device Manager, please double-click on "Network Adapters" - what devices are listed under it?
Hmm; please check carefully one more time. I have included a screenshot of what it should look like, as follows:
Hmm, I see. Let me open up your question to our other experts now, who will be able to assist you further with this issue; you will be automatically notified by email when another expert picks this up. Thank you.